Home Japan VAN transportation Reviews

VAN transportation

Company
(102) Reviews
Reviews ( 102 )
Jacques Jacques Australia
Excellent
3 days ago

“ Friendly, funny driver to transport us form Tokyo to our hotel near Lake Kawaguchiko ”

We booked a 33 seater bus to get us from our hotel in Tokyo to our hotel on Lake Kawaguchiko. This worked out to be the most effective way to get from Tokyo to Japan countryside without having to change two different buses and trains and then having to get 3 kms to our hotel by taxi. The driver was very friendly and funny and provided some great information as we travelled.

janis Janis United States
Excellent
1 week ago

“ Great Transportation and Entertaining Driver. ”

Our group couldn't ask for anything more. The driver was helpful (finding places to dine, stopping for restrooms, general information, etc...) and entertaining. The van was clean and comfortable. I would highly recommend VAN transportation.

VAN transportation:

Thank you very very much for your kind and wonderful review. We were glad to hear that you were satisfied with our service and that you were able to enjoy your time in Nikko. Our Five Star Driver is very familiar with the area so we are happy we were able to help you make the most of your precious time in Japan. Hope you visit us again soon. We wish you all the best!

Katie Katie United States ( Friends )
Excellent
2 weeks ago

“ Kyoto Tour ”

Exactly what we were looking for in a day tour. The guide was great, took us to all the best spots, and the tofu lunch he introduced us to was out of this world. My only disappointment was that we didn't know that there was an extra charge paid at the end of the trip because van had to come from Osaka and had to be returned. I wish that would have been disclosed in advance because it left me a be slighted in the end. Overall though, exactly what I requested. Thank you!

VAN transportation:

Thank you very much for giving us Five Stars, it means a lot to us. And we’re glad to hear that we were able to help you make the most of your precious time in Kyoto. We wish you all the best and we hope to see you again soon!

Arthur Jason Arthur Philippines ( Family with kids )
Excellent
2 weeks ago

“ Great Service and very easy to deal with ”

Booked with Van transportation for my Tokyo and Osaka trip and never regretted dealing with them.

VAN transportation:

We cannot thank you enough for choosing us for all your transportation service in both Tokyo and Osaka. Hope you enjoyed your time in Tokyo and we are looking forward to seeing you in Osaka. Thank you once again for your kind and thoughtful words, it means a lot to us!

Mary Anne Mary United States ( Family )
Excellent
4 weeks ago

“ Tokyo experience ”

My family enjoyed our tour. Miyanshi san was very accommodating wth our request. We basically presented him our itinerary so we basically tailored it to our needs. Excellent job!

VAN transportation:

Thank you very much for your kind review and for giving us Five Stars. Glad to hear that we were able to help you make the most of your precious time in Tokyo. Please give our best to all your family and we hope to see you again soon!

Janice Janice Philippines ( Business )
Very Good
1 month ago

“ Convenient and satisfying trip to Kyoto. ”

Mr. Kojima our driver was so early on the day of our trip to Kyoto.Though he speaks little English, we were able to communicate and understand well.He knows very well on the places to visit. He was so understanding and patient in waiting everytime we were late from every stop.The shuttle bus was spacious and clean. It was so convenient to tour Kyoto using the Van Transportation. We were all happy with our experience in our trip to Kyoto.

VAN transportation:

Thank you very much for your kind review, we are glad to hear that we could help you make the most of your precious time in Kyoto. Our drivers are very familiar with the area and very understanding. I will pass on your wonderful review to Mr. Kojima. Thank you once again and hope to see you again soon!

Alba Alba United States ( Business )
Excellent
1 month ago

“ Transportation from Shinjuku to Tokyo Central Station ”

Very pleasant experience with VAN Transportation; driver and co-pilot were friendly, providing a very efficient service; Van was very spacious and comfortable seating.

VAN transportation:

Thank you very much for your thoughtful words and for giving us Five Stars, it means a lot to us. I will pass your kind message along to our drivers. We always prepare a larger vehicle so our customers can ride comfortably with enough space. We were happy to hear that you had a pleasant ride. Thank you once again and we wish you all the best.

Devayani Devayani Singapore ( Family with kids )
Excellent
1 month ago

“ Fantastic experience ”

Fantastic. We travelled as a family group of 14 and we had a fantastic experience with VAN transportation. Their CEO was really helpful and prompt and he and his other drivers were a real pleasure to interact with. I would recommend them highly.

VAN transportation:

Thank you very much for choosing us for all your tours during your stay in Japan. Hope we were able to help you make the most of your precious time in Japan. We were happy to hear that you were satisfied with our service, I will pass your message along to our drivers. Thank you once again for your wonderful review and for giving us Five Stars, we are looking forward to seeing you again soon!

Sam Sam United States ( Family with kids )
Excellent
2 months ago

“ Excellent driver - great attitude, knowledgeable, helpful and flexible. Highly recommend. ”

Highly recommend!

VAN transportation:

We really appreciate your kind review, thank you very very much. I will pass your message along to our driver. I’m sure he will be pleased to hear that you were satisfied with our service. We wish you all the best and we hope to see you again soon.

CECILE CECILE Philippines ( Friends )
Very Good
3 months ago

“ Osaka japan trip ”

Mr. Kojimo very polite and on time to pick us in airport and hotel.

unbeaten Unbeaten Japan ( Family with kids )
Very Good
3 months ago

“ one day tour ”

thank you, we are very happy with your service and are happy to use you again in the future.

VAN transportation:

Thank you for your kind review, it means a lot to us. Hope we were able to help you make the most of your precious time in Kyoto. Looking forward to seeing you again soon!

Monica Monica Australia ( Family with kids )
Excellent
3 months ago

“ Temple looking ”

Very safe driver

VAN transportation:

Thank you for giving us Five Stars, hope you and your family enjoyed your time in Kyoto. We wish you all the best and we hope to see you again soon!

Jasper Jasper United States ( Family with kids )
Excellent
3 months ago

“ Very responsive ”

Very responsive and accurate as promised. Offered great recommendations

VAN transportation:

Thank you very much for your kind review, it means a lot to us. Hope you enjoyed your time in Nara and Kyoto with your family. We wish you all the best and we hope to see you again soon!

jason Jason Philippines
Excellent
4 months ago

“ airport to hotel transfer ”

it was very convenient specially travelling from Narita Airport to Shinjuku for a big family with lots of kids and luggages, a little pricey but it was I wanted my family to have a comfortable arrival transport

VAN transportation:

Thank you very much for your kind review and thank you for giving us 5 Stars. We’re glad to hear that you had a comfortable and relaxing journey with your family. We wish you all the best and hope you enjoy your time in Japan. Looking forward to seeing you again soon!

Raquel Raquel Philippines ( Family with kids )
Excellent
4 months ago

“ Truly Excellent Service! ”

I highly recommend Van Transportation Services! They are very professional and communicate well. The drivers they sent us were very good, cheerful and even a language barrier did not stop them from accommodating our big group. A Special shout out to Mr. Kojima, our driver for 4 days for being such a nice person! For our Airport transfer on our last day, the driver they sent was dressed as a full on Ninja!!! The kids in our group were over the moon! The English Assistants/Guides they provided were also very helpful and kind. They were organized and very calm which helped since it can be chaotic with such a large group to handle. Booking with Van Transportation was money well spent! I would book with them again in a heartbeat!

VAN transportation:

We cannot thank you enough for your kind review, it means everything to us! It was a pleasure serving you and your group during your stay in Japan, thank you for choosing us for your whole 6 days tour. We were happy to hear that you were satisfied with our transportation, drivers, and English Assistants. I will pass your wonderful message to Mr. Kojima who is one of our five star drivers. And we’re glad to hear that the kids in your group enjoyed our Ninja driver!! We will miss you very much and we hope to see you again soon.

Amie Amie Philippines ( Family )
Excellent
4 months ago

“ Five-Star Van Service and First-Rate Driver Mr. Takasuke Miyanishi ”

We booked online for a day trip to Kyoto coming from Osaka. The online process has very clear instructions and they were also able to answer all of our questions. Instead of a van, we were given a bus that is very comfortable and have enough legroom. We had an excellent driver assigned to us, Mr. Takasuke Miyanishi, who is an expert navigator in the streets of Osaka and Kyoto. An emergency came up on the day of our trip and he was very understanding and helpful to our situation. It was easy to communicate with him and was flexible when we made changes in our itinerary. He was very cheerful and we enjoyed his company. Overall we received outstanding service from Mr. Miyanishi.

VAN transportation:

We cannot thank you enough for the wonderful review you gave us, thank you so much! Our driver Mr. Miyanishi is always thinking about how to provide our customers with an enjoyable worthwhile experience. He is very familiar with the area and can handle any last minute changes, so we’re glad to hear that he could be of help when an emergency came up on the day of your tour. Thank you once again for your kind comments, I’ve passed your message along to Mr. Miyanishi and he was very pleased to have received such a wonderful review. We wish you all the best and hope to see you again soon!

Carla Carla United States ( Friends )
Excellent
4 months ago

“ Transportation Services from Hotel to Kobe Port. ”

Driver arrived early and provided exceptional service on our way to the port. Looking forward to our other arrangements with TripleLights. Highly recommend their service.

VAN transportation:

We really appreciate your kind review, thank you very very much! This is the kind of satisfaction we hope to get from our customers, so we were happy to hear that you thought of our service as exceptional. Thank you for giving us 5 stars and recommending our service. It means a lot to us and we are looking forward to seeing you again soon.

diana Diana United States ( Family )
Excellent
4 months ago

“ Great transportation from Kansai to Kyoto ”

Driver was easy to find right as we exited customs. Cars are not allowed on the street where our Airbnb is located so we had to be dropped off a few blocks away. The driver spoke to some local residents to make sure our walking directions were clear and we had the right location. We arrived late at night and I appreciated him making sure we would not be stranded and not able to find the house. Note you will need some cash to pay the driver for the tolls.

VAN transportation:

Thank you very much for your kind review and for giving us 5 stars, it means a lot to us. We’re glad you arrived safely to your Airbnb since it was late at night. Will pass your review to our driver and let him know that you were satisfied with his thoughtful service. Hope you enjoy your stay in Japan!

Noorita Noorita Japan
Very Good
5 months ago

“ visit to mt fuji ”

very punctual, polite and smiling driver. tried his best to speak to us in english even though he struggled. so we made do sometimes with body language. very accommodating too in terms of the changes to our programme.

VAN transportation:

Thank you very much for your kind review, we’re glad to hear that you were satisfied with our service. Our driver is very familiar with the area and can work flexibly depending on the situation. I will pass your message along to our driver, thank you once again. We wish you all the best and we hope to see you again soon!

Sherry Sherry Thailand ( Family )
Excellent
5 months ago

“ Tailor made 4 days trip to Tokyo and surroundings ”

Excellent car and service

VAN transportation:

Thank you very much for using our service for the whole 4 days during your stay in Japan. We are happy to hear that you were satisfied with our service and hope we were able to help you make the most of your precious time in Japan. We wish you all the best and we hope to see you again very soon!

MARIATERESA MARIATERESA Philippines ( Friends )
Excellent
5 months ago

“ Perfect trip ”

Driver was on time and very courteous

VAN transportation:

Thank you very much for giving us five stars and for your kind review. We’re glad to hear that you were satisfied with our service. Hope you enjoyed your time in Japan and we wish you all the best!

Sunny Sunny Singapore ( Friends )
Very Good
5 months ago

“ Grateful Experience ”

Although we encountered heavy traffic jam, the driver has carefully driven us to enjoy the full view of Mt Fuji. It is very worth it.

VAN transportation:

Thank you very much for your kind review, it means a lot to us. We were worried about the traffic jam since it was during Golden Week(long holiday in Japan) but we’re glad to hear that you were able to have a great experience. The weather was pleasant and Mt Fuji looked beautiful! Thank you so much for using our service, looking forward to seeing you again soon.

Andre Andre Canada ( Business )
Very Good
5 months ago

“ Trip to Mt Fuji ”

This trip was perfect, we enjoyed a lot and the weather was very pleasant. Our driver was very compétent and we have a yong guide a little bit shy. She was attentive but din't give us so much info on Mt Fuji. Thank you Andre.

VAN transportation:

Thank you very much for your kind review. We were worried about the weather but I’m glad everything turned out well. I will pass your message along to our guide and driver. We wish you all the best and thank you so much for saying that it was a perfect trip, it means a lot to us!

Elsie Elsie United States ( Family with kids )
Excellent
5 months ago

“ On time and nice drivers ”

We used VAN transportation for a day tour of Tokyo and a day tour of Mt. Fuji. The vans were large enough to fit my family along with a stroller and wheelchair. The drivers didn't speak English but we had our guide with us the whole time, so it was not an issue. For the Tokyo and Mt Fuji tours, expect toll and parking fees from $80-$110 USD. I think that our Mt. Fuji driver charged us for his roundtrip toll fees to get to our hotel from his base at the airport and that didn't seem fair, since we don't get to pick the van. Toll fees should just be for those incurred while we are in the vehicle. It was about $30 USD, so not an insignificant amount. For the Mt. Fuji tour, the driver was very knowledgeable about where to park and get a good view of Mt. Fuji, so that helped our guide dir... read more

VAN transportation:

Thank you very much for using our service for the day tour for Tokyo and Mt Fuji. Hope we were able to help you make the most for your precious and limited time in Japan. I have passed your comments along to management. We hope to continue improving our service. Thank you once again and we hope to see you again soon.

Tina Tina Australia
Very Good
5 months ago

“ Pleasant good ”

The driver was very good. We had a great day with him. He is helpful and joyful to be around. Thanks for your great service

VAN transportation:

Thank you very much for your kind review, we’re glad to hear that you had a great time with our driver. Hope you enjoyed your time in Kyoto and Osaka. We wish you all the best and we hope to see you again soon.

Roselyn Roselyn Philippines ( Family )
Very Good
5 months ago

“ Great tour ”

Driver was on time and easy to talk to

VAN transportation:

Thank you very much for your kind review, hope you enjoyed your 2 days tour in Osaka, Kyoto, and Nara. We wish you all the best and please come and visit us again!

Frances Frances United States ( Friends )
Excellent
5 months ago

“ Great experience but a bit overpriced ”

It was amazing. Our driver arrived early and he was super sweet and nice. He spoke good enough of English which was great! We were staying at Lake Kawaguchiko and they picked us up from Tokyo. Toll and Parking weren't included and it cost us an additional $100. It was a great first-time experience but will probably be our last. Overall, they are amazing and we were pleased.

VAN transportation:

Thank you very much for your kind review, we’re glad to hear that you were happy with our driver and our service. I will let our driver know that you gave him Five Stars and that you mentioned that he was super sweet and nice in addition to speaking good enough English. Thank you once again, and we wish you all the best!

PAUL PAUL United States ( Friends )
Excellent
5 months ago

“ Transfer from Ship via Mt Fuji ”

They picked our group of 12 and 24 luggage from Yokohama port, took us on an excursion of Mt Fuji, and delivered us to our hotel in central Tokyo. We had a tight fit with the luggage in the micro bus but was able to make it work. The driver was excellent. I would have liked the tolls included in the price of the transfer and excursion to Mt Fuji. We had to raise some cash at the last minute as a result. Even though the terms of the transfer was clear this was not included, I would rather have this cost covered in the booking. It simplifies the logistics on the day of the transfer.

VAN transportation:

Thank you very much for your kind review and thank you for giving us Five Stars. We are glad that you were able to make the most of your precious time in Japan. We hope to continue improving our service. Looking forward to seeing you again soon, please give our best to everyone for us. Thank you.

Phunthipha Phunthipha Thailand ( Family )
Very Good
6 months ago

“ One day trip to Kamakura ”

We received a great experience from using van service for 1 day trip to Kamakura. The driver is very right on time and wait in front of our place before the meeting time. The car is right fit for 13 people or more Strongly recommended.

VAN transportation:

Thank you very much for your kind review and thank you for recommending us. We are happy to hear that you were comfortable in the van and that you were satisfied with our service. Hope you enjoyed your time in Kamakura. We wish you all the best!

Lindsey Lindsey United States ( Family )
Excellent
6 months ago

“ Perfect way to see Japan ”

Having our driver was such a great decision. Especially having limited time in Tokyo and Kyoto it was really the only way to see as many desitinations as we had wanted to. Our driver Misahiro-san was so patient, He was on time, always within minutes of picking us up after each tour spot, and was flexible with the itinerary with last minute scheduling changes. For a party of 11 people it was definitely the best way to see Japan. I would recommend private transport for every group large or small to use private VAN transportation with triple lights.

VAN transportation:

Thank you very much for your kind review, it was so nice to hear that you were able to make the most of your precious time in Japan. This is the kind of service we offer, and this is the kind of satisfaction we hope to get from our customers. So thank you once again for your warm comments and we hope to see you again soon!

Jason Jason United States ( Business )
Excellent
6 months ago

“ Best van service in Japan ”

If you need to get somewhere, use Van.

VAN transportation:

Thank you very much for your kind and thoughtful review, we cannot thank you enough. Hope you and all the children enjoyed your stay in Japan. Please give everyone our best!

Jasmine Jasmine Philippines ( Family with kids )
Excellent
6 months ago

“ Very accommodating ”

The driver is very accommodating and helpful in our tour even though there is a difficulty due to language barrier.

VAN transportation:

Thank you very much for your kind review, it means a lot to us. We are very happy to hear that you were satisfied with our service, I will pass the message along to our driver. And we wanted to say thank you for your warm support, giving us the exact address and providing us with google maps. We hope you enjoyed your time in Japan and please come and visit us again soon!

Kim Kim United States ( Friends )
Poor
6 months ago

“ Very poor service ”

The driver was fine until he wanted me to pay again! 650.00 USD I refused when I returned home the charge was on my credit card from March 20th the service took place April 6th

VAN transportation:

It appears that this was a big misunderstanding. We checked the receipt our driver tried to hand to you and it asks for 5,640JPY (It appears you misread it for 650.00USD) As specified in the voucher, parking fee and highway fee are not included in the cost. Therefore, our driver simply asked for the additional parking fee and highway fee as we do with all our customers. We ask all our customers to pay the additional parking fee and highway fee in cash in JPY and we do not accept USD. It appears you misread the numbers 5,640JPY and 650.00USD. We just wanted to let you know that we have pride in our work and would never ask our customers to pay twice. I’m afraid this was a big misunderstanding. Hope for your warm understanding.

Jessamine Jessamine Philippines ( Family )
Very Good
6 months ago

“ Kyoto - Osaka - Kobe with Kojima ”

Mr. Kojima was very accommodating and courteous. He made sure that everyone is comfortable and even provided us recommendations on what is the best restaurant to eat at. He was always punctual and always greeted us with a smile on his face. We really had an amazing experience with him as our driver.

VAN transportation:

Thank you very much for your kind comments, I will pass the message along to Mr. Kojima. We’re glad to hear that you were satisfied with our service and that you had a wonderful time. We wish you all the best and we hope to see you again soon!

CRISTINA CRISTINA Romania ( Couple )
Excellent
6 months ago

“ The driver was very good and the car was very confortable. ”

We felt very good along the journey.

VAN transportation:

Thank you very much for your kind comments, I will pass the message along to our driver. Hope you had a lovely time and we hope to see you again soon.

Samantha Samantha Canada ( Family )
Very Good
6 months ago

“ Nara private transportation ”

Our Driver Mr. Miyanishi was very professional and pleasant. His English was limited but we still managed to communicate. He even helped to push my father’s wheelchair during our day in Nara.

VAN transportation:

Thank you for your comment, I will pass the message along to our driver Mr Miyanishi. Hope you and your family had a lovely time. Wish you all the best and we hope to see you again soon.

Maria Paula Beatriz Maria Japan
Very Good
6 months ago

“ Communication problems ”

We’ve payed for an English speaker guide, but she couldn’t speak very well.

VAN transportation:

Apologies for the inconvenience this may have caused you. Since everything was last minute, we couldn’t secure our usual English speaking assistant. We will check her English communication skills. So sorry for the problems you had during your tour.

MONY MONY United States ( Friends )
Excellent
6 months ago

“ Excellent service ”

Mr. Kojima arrived early than the meeting time. He is very professional.

VAN transportation:

Thank you very much for your kind words, I will pass the message along to our driver Mr. Kojima. Hope you enjoyed your time in Japan. Wish you all the best!

Christine Christine United States ( Family with kids )
Excellent
6 months ago

“ Private van for family of 13 ”

This was the best decision we made. We hired an 18 pax van for the day to take is to Nara, Fushimi Inari Shrine and Arashiyama Bamboo Forest. We had the best time. We were picked up promptly! It was so relaxing not having to worry about trains, etc. A truly enjoyable experience.

VAN transportation:

Thank you very much for your kind comments, it means a lot to us. We are glad to hear that you were satisfied with our service and that you had a lovely time. We wish you all the best and please give our best to all your family.

Todd Todd Canada ( Family with kids )
Excellent
6 months ago

“ Tours through Kyoto and Hiroshima ”

We used VAN transportation for multiple trips around Kyoto and in Hiroshima. Driver was always on time or early. The responses to bookings and changes was fantastic. We had to change one of our bookings twice and no issues. Vans clean and well maintained. We highly recommend this company.

VAN transportation:

Thank you so much for your warm and kind words, it means everythng to us. We're glad everything went well for you and that you were satisfied with our service. We wish you all the best and we hope to see you again soon!

Jeni Jeni Philippines ( Friends )
Excellent
7 months ago

“ Very Helpful Driver ”

We booked a mini bus from namba to kansai international airport, and our driver arrived early so we were able to load all our luggage. Compared to the other airport transfer we booked, our driver for this trip took it upon himself to assist us in loading our luggages even if it was very tiring because we are a large group :)

VAN transportation:

Thank you very much for kind comments, I will pass this message along to our driver. You are a very important customer for us so we are glad to hear that our service was satisfactory. Hope to see you again and we wish you all the best!

Ivy Ivy Philippines
Excellent
7 months ago

“ Recommended! ”

Driver is punctual and kind

VAN transportation:

Thank you very much for your kind and thoughtful comment, I will pass this message along to our driver. Hope you enjoy your stay in Osaka.

Theresa Theresa United States ( Friends )
Excellent
7 months ago

“ Polite and Helpful ”

Our driver was very courteous when it came to helping our less able-bodied party members on and off the bus; also had the foresight to provide umbrellas when we were caught unprepared.

VAN transportation:

Thank you very much for your kind and thoughtful comment, it means a lot to us. Hope you enjoyed your time in Tokyo!

Joyce Joyce Hong Kong ( Couple )
Very Good
8 months ago

“ Another happy trip ”

Thanks to both TripleLights and Van for accommodating my late confirmation of my trip!! Van driver was nice and friendly - he took us to our ryokan safely, almost 3-hour drive! Thanks Team TripleLights & Van :)

VAN transportation:

Dear Joyce Thank you for your kind review and Thank your for choosing our services Re gards

Jennifer Jennifer Indonesia ( Family with kids )
Excellent
9 months ago

“ friendly and helpful ”

great service

VAN transportation:

Dear Jennifer Thank you for your kind review We are looking forward to seeing you and your family again Van

Nina Nina Philippines ( Family with kids )
Excellent
9 months ago

“ Mt Fuji & Gotemba outlet ”

Our driver and guide were very good. Assisting us with all our needs making our trip very comfortable.

VAN transportation:

Thank you for writing us a good reort. We are very glad to hear that the driver, Kojima and the guide I were very good. It was the first time for me to experience this job as a guide. I thought that I should have looked for your family at Gotemba outlet in case that you changed your mind to leave Gotemba outlet earlier because of the cold. I noticed that your daughter's face turned pale when she came back to our bus at Gotemba. Anyway, I am glad to know that you went home safe after visiting Japan. I hope you will use our transportation again and see you again.

Kath Kath Philippines ( Family )
Excellent
9 months ago

“ Transfer to/from KIX to/from hotel ”

On-time. Clean Van. Even tho he doesnt speak english well, we liked how he used an app to communicate with us which is very helpful and he’s always smiling!! Thank you, Mr. Nishikawa! 😊

VAN transportation:

Dear Kath Thank you for your kind review And thank you for choosing our services Best regards

Simon Simon Singapore ( Family )
Excellent
9 months ago

“ Osaka to Karuizawa ”

Totally reliable . Direct Komoji and his co driver were excellent, friendly and polite. 5 star service from the time I enquire for transport it was efficient , effective and well organised. Would use Triplelights service again and again.

VAN transportation:

Dear Simon Thank you for your kind review And thank you for choosing our services Best regards

sheryllyn Sheryllyn Papua New Guinea
Excellent
9 months ago

“ highly recommende ”

excellent tour guide and driver

VAN transportation:

Dear Sheryllyn Thank you for your kind review and thank you for choosing our services Best regards

Vina Vina Philippines ( Family )
Excellent
9 months ago

“ excellent service ! ”

Our driver Mr. Nishikawa-San was early by 20 minutes for our meeting time. He was also pleasant and polite. Since he speaks few English words, we communicated through google translate and all went well. Excellent service ! We will surely book again.

VAN transportation:

Dear Vina Thank you for your kind review and thank you for choosing our services Regards

Yvonne Yvonne Singapore ( Family )
Excellent
9 months ago

“ 1 day to Hakone ”

We had 18 persons and have a great time in Hakone. Would like to thanks the driver who sent us around.

VAN transportation:

Dear Yvonne Thank you for your kind review And thank you for choosing our services Regards

LAI LAI Singapore ( Family )
Good
9 months ago

“ Mt Fuji trip ”

Overall, driver was very polite and try his best to be helpful, but because of his limitation in English, we have to converse with him via a phone translation all the time. Hope my next trip to Shirakawago, i will have a better driver that can understand or speak English.

VAN transportation:

Dear Lai Thank you for your kind review As you know (its mentioned voucher ) our driver cant speak english much But he did friend best ,,, we belive ISO you hire tour guide by your own Any way We apologize for your inconvenience Hope ok next transportation Regards

Menard Menard Philippines ( Family with kids )
Very Good
11 months ago

“ Good driver, nice van. ”

Very good and accommodating driver for the trip! But 8hrs not enough for osaka-kyoto tour

VAN transportation:

Dear Menard Thank you for your kind review Once again thank you for choosing our services Regards

Eugene Eugene Philippines ( Family )
Excellent
11 months ago

“ Very Good Transport Service! ”

This Transport Service is great! We are a big group with Children and this Transport service is great for Families like ours. The Drivers speaks a little bit of Filipino and is very much accommodating. Thank You!

VAN transportation:

Dear Eugene Thank you for your kind review we much application Hope we can see you next visit japan future Once again thank you for choosing our services Regards

Janet Janet United States ( Solo )
Horrible
11 months ago

“ Our trip with TripleLights ”

Our second driver was excellent, but we will never be able to recommend TripleLights to anyone because of the truly awful experience we had with our first driver. We gave a list of where we wanted to go to TripleLights in advance. We verified where we wanted to go before the first driver started driving. He took us to the wrong place and refused to go to the correct place. We showed him the name of the correct place in Japanese. A person claiming to speak English had called us earlier and said he would translate if there were any problems. The first driver either wouldn't or couldn't call the supposed translator. We tried to find English speakers in the area. The driver finally got someone on the phone. That person did not speak English. We kept showing driver 1 the Japanese for ... read more

VAN transportation:

Dear Janet Sounds like you were very frustrated our driver Apologize your feeling, But we believe our team tried best for you with lack of your information Location which you want to visit area is you told us very estimate That area is very wide and unless you know where is exactly go As you feel very hard to communication in japan with out you dont know Japanese every where Also you not hire un english guide particularly Our driver cant speak english much so,,, You just bashing us is none sense iso our aim Anyway Once again we apologize make you disappointed your during valuable holiday time Regards

Huynh Huynh Viet Nam ( Business )
Very Good
11 months ago

“ Van transportation ”

Good service

VAN transportation:

Dear Hyunh Thank you for your kind review and thank you for choosing our service Regards

Gilly Gilly Philippines ( Family )
Excellent
11 months ago

“ Excellent service. ”

Prompt arrival. Polite driver. Very clean van.

VAN transportation:

Dear Gilly Thank you for your kind review for us Hope see you again next future trip in japan Thank you for choosing our service Regards

Nina Joy Nina Philippines ( Family )
Excellent
11 months ago

“ Airport Transfers ”

The driver came ahead of the agreed time

VAN transportation:

Thank you for your kind review for us We always keep on time service Hope we can see you again your next future trip in japan Thank you for choosing our service Regards

Moises Moises Mexico ( Family )
Excellent
11 months ago

“ Day trip to nikko ”

Very good service and nice car

VAN transportation:

Dear Moises Thank you for your kind review for us Hope you can enjoy rest of your itinerary with us Regards

Christine Christine Philippines ( Friends )
Very Good
11 months ago

“ Always on time ”

I have only good praises for our bus driver, named Keiji Kojima, who always arrived on time and always greeted us with happy and smiling face, whether it is early morning or late at night. Although he cannot really speak English, still you can see that he tries to say a few words to be able to converse. His driving is also commendable as he is very careful and very familiar with the places we went.

Meryl Meryl Philippines ( Family with kids )
Excellent
11 months ago

“ Excellent!!! ”

Very good service. Highly recommended.

VAN transportation:

Dear Meryl Thank you for your kind review Hope we can see your again future trip in japan Thank you for choosing our service Best regards

Khoalinh Khoalinh United States ( Family with kids )
Poor
11 months ago

“ Day trip Nara and Osaka with driver ”

Driver was older and had very very limited to no English comprehension, much less speaking. Day was started late as driver had trouble locating our rental house. No communication with driver leading up to the day despite message sent with proposed itinerary. Thank goodness for triplelight “instant message” capability on website and was very helpful in communicating and locating driver. Not worth the money spent. Would pay this much for much higher quality service.

VAN transportation:

Thank you for your kind review Very depression to hear your comments Our driver tried best service for your sightseeing we believed As you feel you may hard to communication evey where in japan But our driver does not mean to spoil your holiday So as your comments we will try more quality and pure hospitality service for future Regards

Alice Alice United States ( Family )
Good
11 months ago

“ Fine van, needs a tune up ”

The van had a rattling tail pipe and it was very irritating. Other than that, the driver was good and safe.

VAN transportation:

Thank you for your review "rattling tail pipe and it was very irritating" Have something wrong our service ??? Hope you had good time Anyway thank you choosing our service

Mariela Mariela Brazil ( Family )
Excellent
11 months ago

“ practicality on the tour ”

I speak Japanese, so there was no communication problem and script planning. Punctual, careful and educated driver during 10 hours of service. Everything went well. It was helpful. Some places he did not know well, on the other hand indicated stores and restaurants that were great.

VAN transportation:

Dear Mariela Thank you for your kind and great review Hope see you again your next trip in Japan Thank you again choosing our service

Serafin Serafin Japan ( Family )
Very Good
1 year ago

“ great trip ”

very efficient ,comfortable.

VAN transportation:

Dear Serafin Thank you for kind review And thank you choosing us Hope see you again next trip

Eda Eda United States
Very Good
1 year ago

“ Kamakura day trip ”

Van arrived on time, as expected of Japanese punctuality and professionalism. It was clean and very comfortable. Our driver was very courteous, helpful and mindful of our needs. My niece who is half Japanese spoke with the driver so I cannot gauge his English. Only (minor) let down was the van's wifi was not working during out trip.

VAN transportation:

Dear Eda Thank you for your kind review Will try to improve more services for future Apologies about WiFi Thank you again choosing for us Looking forward to see you next trip in Japan

Cheche Cheche Philippines ( Friends )
Good
1 year ago

“ Kyoto tour ”

Van driver was on time. I just wished he could speak more english.

VAN transportation:

Thank you for kind review Will try more best for future Thank you for choosing our service

LEONORA Q. LEONORA Philippines ( Friends )
Very Good
1 year ago

“ Kyoto-Nara Day Tour ”

Hello. Our driver Mr. Miya was very helpful and accommodating though maybe our short trip could have been more fun if our driver can speak english fluently. But Mr. Miya tried his best to communicate with us :) The aircon or the van is not that cool considering that it is very hot during our trip.

VAN transportation:

Dear Leonora Thank you for your kind review Will try improve more service Hope to see you again your future trip in Japan Thank you again choosing ******* ******* team

Chao-Chi Chao-Chi Taiwan ( Family with kids )
Very Good
1 year ago

“ Customized Tour in Private Van for Kyoto ”

Thank you with your wonderful service and professionalism is the word to describe. We had a fantastic time with our driver and ride to the one day customized tour in Kyoto even though the weather condition was not so great due to typhoon. The day we went Kyoto was during Japanese Obon yasumi. The temples/ venues we visited were full of not only tourist but locals and of course with long trench traffic on the road. However, the driver was able to manage to transport us to every single venue without a miss. Also, believe it or not, the raincoats and umbrella were all prepared in advance. With my long forgotten Japanese, I enjoyed the infomration that the driver shared and told while visiting some of the places. Again, thank you.

VAN transportation:

Dear Chao Thank you for your kind great review Unfortunately you got bad weather but sounds very enjoyable your time We are happy to hear from you as honest We looking forward to see you again next your future trip Japan Thank you again choose ******* With big regards ******* team

Ted Ted United States ( Family )
Excellent
1 year ago

“ Kyoto sight seeing ”

We had hired a guide for our one day sight seeing tour but needed to find a driver to take us to and from each area. We hired VAN transportation and our driver "Mr Mia-san" was great! Mr Mia-san was there waiting with the van air conditioned whenever we finished our specific sight tour! He was from Tokyo but had really good knowledge of the Kyoto area.

VAN transportation:

Dear Ted Thank you for your great review We looking forward to see you again next your trip in Japan Thank you again choosing our services Best regards ******* team

Agnes Agnes Philippines ( Family with kids )
Good
1 year ago

“ The best of hakone. ”

Overall, he was okay. He tried his best to please us. But it could have been better if He can understand and communicate in English.

VAN transportation:

Dear Agnes Thank you for your kind review Think he did best we believe with as much he possible Our driver more concentration for safety drive for your groups iso communication Better hire english guide next you visit japan as you experience ******* team

Carl Carl Philippines ( Family with kids )
Very Good
1 year ago

“ Five day Tokyo Tour ”

Great service from Kojma on the three days that we used the transportation. Kojima tried his best to speak in english, he was friendly, honest and helpful

VAN transportation:

Dear Carl Thank you for your kind review We are looking forward to seeing you and your family again ******* team

Dolores Dolores United States ( Family )
Excellent
1 year ago

“ Great Ride ”

Our driver was very friendly and helpful. Excellent driver. He was very acvomodating to our needs. I highly recommend this company.

Maya Maya Indonesia ( Family )
Excellent
1 year ago

“ Punctual and Efficient ”

The minibus is clean and well-maintained. Driver also good. They are punctual and efficient. Wish you always success in transportation business

VAN transportation:

Thank you for your kind review Hope see you again future Thank you for choosing our service ******* team

Pam Pam United States ( Friends )
Excellent
1 year ago

“ Fuji (Shimizu) and Tokyo with Isha ”

Our 2 days with Isha & our driver "The Captain" were great! The vehicle was excellent (I kept our group to 18 and all were comfortable). Day One - from Shimizu Port to Fuji was lovely. From our first stop at Lake Kawaguchi viewing Mt. Fuji through our lunch and time at Oshino Hakka village - we saw new sites and met delightful people. Day 2 in Tokyo started at the morning market (I can't quite grasp seafood for breakfast). Again - the guide team gave us great tips on making the most of our time at lunch and afterward at the shrines. Thank you so much for having this team available for our visit.

VAN transportation:

Dear Pam Thank you for your great and kind review Hope we can see you again future It was beautiful day with your people and very memorial day for us too Best regards ******* team

Sanjay Sanjay India ( Family with kids )
Excellent
1 year ago

“ Day tour in Kyoto & ITM transfers ”

Excellent bus ( we were family of 9 persons plus guide), great driver. Need we say more. Exceptional experience. They are pricey and don’t negotiate but they give exceptional service.

VAN transportation:

Dear Sanjay Thank you for great and kind review Hope we can see you again next future Best regards ******* team

Lim Lim Singapore ( Family )
Good
1 year ago

“ One day to Nikko Park with 10 family members. ”

Good except that Driver have a habit not to close the doors when at rest station. Due to this, we have to bring my light bag down.

VAN transportation:

Dear Lim Thank you for your review We will try to improve our service more Hope see you again future your trip in japan ******* team

Gillian Gillian Philippines ( Family )
Excellent
1 year ago

“ Easy and smooth ”

We rented a van to Mt. fuji for days the day before our trip. It was fast and smooth. No worries travel. Our driver was really kind. Even if we have no english guide our driver tried his best to communicate with us and he was very nice and accommodating. Also very flexible. Will definitely book with them again

VAN transportation:

Dear Gillian Thank you for your great review for us Will try to improve more service Hope see you again for future your trip in Japan ******* team

Chad Chad United States ( Friends )
Very Good
1 year ago

“ great driver, very pleasant ”

very good driver he is very helpful with the luggages

VAN transportation:

Thank you for your kind review Hope see you again in Japan ******* team

Ica Ica Philippines ( Family )
Excellent
1 year ago

“ Service was excellent ”

My family and I (9pax) truly enjoyed our Mt. Fuji trip with VAN transportation. Isao, our guide, went out of his way to look for our AirBnB. A sign that it will be a great trip ahead. The coaster that we used was very spacious for us and it was very clean. We headed back late and encountered the Japan's version of traffic. Thanks to our driver for choosing the fastest route and had us back in Tokyo city proper with just an hr behind. The excellent service made by Isao, Nagisa, and our driver (I forgot his name. Sorry!) truly deserves more than just a 5 star rating. The trip became much more special because we got to see Mt. Fuji clearly. We will definitely book VAN transportation again!

Wilvin Wilvin Philippines ( Family )
Excellent
1 year ago

“ Review of Bus Transfer from Narita Airport to Our Hotel ”

Highly recommended service. Kojima-san was very polite and considerate.

VAN transportation:

Dear Wilvin Thank you for your review Will try to improve more service future Looking forward to see you again Thanks you again choosing VAN transportation

Susan Susan Canada ( Friends )
Excellent
1 year ago

“ excellent service ”

Arrived on time to pick us up with nice bus.

VAN transportation:

Dear Susan Thank you for your great review Arigato From Reservation team Van transportation

evelyn Evelyn United States ( Friends )
Excellent
1 year ago

“ VAN TRANSPORTATION ”

Excellent company, prompt, reliable and friendly driver. Highly recommend this company.

VAN transportation:

Dear Evelyn Thank you for your great review Please enjoy your holiday in Japan continue and take care Best regards Van transportation Team

Vanessa Vanessa Philippines ( Family )
Excellent
1 year ago

“ Kyoto tour ”

It was an amazing experience for us joining the Kyoto tour with the assitance of our kind and accommodating driver. He made our trip a memorable one for each one of us.

VAN transportation:

Dear Vanessa Thank you for kind review Great to hear from you If you any future please contact again when you have come back to Japan Thank you again Choosing Van Transportation Take care VAN transportation team

CHERRY CHERRY Philippines ( Family with kids )
Excellent
1 year ago

“ Great service ”

My experience with Japan Van was great. They responded promptly with all my queries. The driver assigned to us waited for us patiently despite the delays in our arrivals. He was very kind and helpful. Will definitely get their services again if needed. Thanks Japan Van!

VAN transportation:

Dear Cherry Great to hear from you! Thank you for your kind review We looking forward to see you again if you traveling Japan for future Thank you for choosing VAN transportation Best regards VAN transportation team

Kevin Kevin United States ( Family )
Excellent
1 year ago

“ Awesome Service ”

We booked last minute and they was able to accommodate us with a day. Once we arrived our driver was already waiting for us. He waited for us to get our JR Pass and our WiFi pocket. The service was excellent. I highly recommend this company.

VAN transportation:

Dear Kevin Thank you for your kind review Great to hear from you! Yes it was really last minute to organized your transfer But we happy to you mede with us Thank you again choosing VAN transportation We looking forward to see you again next trip Japan for future Thanks regards VAN transportation Reservation

Cindy Cindy Australia ( Family with kids )
Good
1 year ago

“ Tokyo city tour ”

Our tour overall was ok as in the first place we found it difficult in communicating with the driver but team members working in TripleLights were very helpful in doing the translating. Thanks

VAN transportation:

Dear Cindy Thank you for your kind review We will improve our services for future We looking forward to see you again next your trip Japan Wishing happy new year to you and your family Thank you for choosing VAN transportation VAN transportation Reservation

Yvette Sharlene Yvette Philippines ( Family )
Very Good
1 year ago

“ Airport Transfers ”

Transfers from airport to hotel and vice versa were on time. Vehicles were very clean and the drivers were courteous.

VAN transportation:

Dear Yvette Thank you for your kind review We will improve more our services for future We looking forward to see you again next your trip Japan Thank you for choosing VAN transportation Wishing happy new year to you and your family Best regards VAN transportation Reservation

Gunawan Gunawan Indonesia ( Family with kids )
Good
1 year ago

“ Comfortable journey ”

The bus is very comfortable, and the driver bring us to whatever destination we want. It's just costly at the end because I forget about the fuel charge.

VAN transportation:

Dear Gunawan Thank you for your kind review We will improve more services for future as your coment accordingly About fuel fee must mentioned tour voucher before you confirmation booking there is compulsory we thought you agree on that,,,, Anyway We looking forward to see you again next your trip Japan for future Thank you for choosing VAN transportation Wishing happy new year to you and your family Best regards VAN transportation Reservation

Patricia Patricia United States ( Family )
Very Good
1 year ago

“ Review of van service in Kyoto ”

We had a good experience with VAN Transportation & Sightseeing. The van has plenty of space for the 10 of us, plus our private guide and luggage. The driver was very friendly. it worked well for our day of sightseeing in Kyoto where we visited places in different parts of town. It is a little expensive after adding in the fuel costs and parking.

VAN transportation:

Dear Patricia Thank you for your kind review Great to hear from you and your group had great time in your holiday at Kyoto Hope you coming back again next Japan trip for future And We looking forward to hear from you again Thanks for choosing VAN transportation Wishing happy new year to you and your family VAN transportation Reservation

Joshua Joshua Canada ( Family with kids )
Excellent
1 year ago

“ Very good experience, nice driver, made our sightseeing more enjoyable! ”

Our experience with Van transportation and sightseeing was great, we were a party of 3 adults and 3 young children, we also had a stroller so having a van really made out lives easier. Our driver spoke limited English but we were able to understand each other. It helps to let them know the sights you want to visit before the day of the sightseeing.

VAN transportation:

Dear Joshua Thank you for your kind review Great to hear from you and your family had good time in holiday kyoto with VAN transportation services Will waiting you come back again next trip Japan for future Looking forward to hear from you again Thank you for choosing VAN transportation Wishing happy new year to you and your family VAN transportation Reservation

Joy Joy Philippines ( Family )
Excellent
1 year ago

“ Great Ride to the Airport ”

Was happy with our ride to the airport. More than comfortable for a group of 8. Driver was helpful and drove safely.

VAN transportation:

Dear Joy Great to hear from you Hope we can see you again next your Japan trip Thank you for your kind review and choosing VAN transportation VAN transportation team

Sutham Narula Sutham Thailand ( Family with kids )
Poor
1 year ago

“ Friendly staffs but disappointed! ”

We are very happy and well taken care of. Everything went very good and we are quite satisfied with the van too. However we were disappointed and to our surprise that inspite of our request for ‘car child seat’ and you DID NOT provide us. This made it very uncomfortable to the whole family as my grandchild is only seven months old we had to take turn in carrying the baby all 8 hours a day on both days! This made us upset and we have to look for elsewhere to book our tour on next visit!

VAN transportation:

Dear Sutham We are very suprised you giving such a incomprehensible review for us We strongly regrettable what you say here As our staff with you explain to you on tour directly We never hear from you ANY REQUEST about "Child seat" when you booking , please check reference of all our booking corespondents with you previously You even NEVER MENTIONED and told us you have seven month baby with your group as well , how we could know,,, all this with out any information from you You said you talk to some one in Triple light agent and got confirmed regarding "child seat" Who confirmed you about,,,,??? You are told our staff, you know who person confirmed Triple agent name,,, Who is the name of person did??? Please let us know all details for about Our staff did best care fo... read more

POLLY POLLY Hong Kong ( Family )
Very Good
1 year ago

“ Good and responsive ”

I have a very good experiences with Van transportation. Good and polite driver. Very responsive staffs from Van transportation. Although the driver do not speak in English, but we can always communicate with their staff from the office, who has a very good English. Also, the driver uses the google translate to communicate as well. In which we do not find any difficulties in communication. Also, we have a pleasant trip with Van transportation

VAN transportation:

Dear Polly Thank you for your kind review Great to hear from you had good holiday time in Kyoto Our driver said , he also had wonderful journey with you too We thank you again choosing Van transportation Best wishes you have very merry christmas and happy new year Looking forward to see you in future Van transportation

Serene Serene Singapore ( Family with kids )
Excellent
1 year ago

“ Osaka and Kyoto Tour ”

Our driver was punctual, warm and funny. Together with our tour guide which we got through Triple Lights as well, we really had a memorable and enjoyable trip. The van was new and clean. We were pleasantly surprised to get bottled water, umbrellas, wet tissues - all provided in the van. Last but not least, the free wifi kept everyone happy in the van!

VAN transportation:

Dear Serene Thank you for your kind review On behalf of our driver and staff we would like to Thank you!! again choosing our services We will improve more services and looking forward to see you again in Japan Please spread word to all your friend and crew about Van transportation it will great support for about our future business Take care Wishing you have very merry christmas and happy new year Van transportation Reservation

Ronald Ronald United States ( Family )
Excellent
1 year ago

“ Private Rental Van Hakone Mt Fuji Trip ”

The van was huge (fits up to 18 people), clean, big windows for spectacular view, and the driver we had was excellent. We had so much fun with all the places our driver brought us. He was so accommodating, very polite, and superb or excellent customer service. Thank you very much for making our trip memorable.

VAN transportation:

Dear Ronald Thank you for kindly review very glad to hear from you and your family had great time at tour we will improve more our best service for future, Please come back again when you visit Japan wishes very merry christmas and happy new year Thank you for choose Van transportation

Josue Josue Philippines ( Family )
Excellent
1 year ago

“ Excellent service ”

Our trip to Mt. Fuji was perfect not just because of Mt. Fuji having a clear sky but also because of the quality service of this company. Our tour guide, Isao, was always with us telling us stories and history of the places we visit. The driver and owner was really courteous as well. We definitely will recommend them to our friends visiting to Japan.

VAN transportation:

Dear Josue Thank you for your kind praiseworthy comment for Van We always improve our serives more, so please spread word to your concern for future or next time you and your friends visit to Japan looking forward to see you soon

Mae Anne Mae Philippines ( Family )
Excellent
1 year ago

“ Amazing guide! Highly recommended! ”

Isao was an amazing guide! He tells ius many stories and jokes and provide us all the help we need. There was wifi and water and umbrella provided when it was raining. The driver also tried to roam around instead of parking so we can save on parking fees. Overall they are highly recommended!

VAN transportation:

Dear Mae Thank you for your kind review it was very wonderful time with your group on trip , please come back again and contact us next your vist Japan we looking forward to seeing you soon

Andy Andy Indonesia ( Family )
Excellent
1 year ago

“ Perfect van for a large group and family. Reasonable rates and excellent service. ”

I had a very good experience with Van transportation from the very first time I submitted my request for a price for my visit to Tokyo. Yoko san who help me from beginning responded within few minutes for my email and was clear with the explanation. I feel comfortable from the start.

VAN transportation:

Thank you Andy san for your kind words and review. Hope you had nice vacation in Japan. Look forward to having you here again. Thank you and best regards.

Gregory Gregory United States ( Friends )
Very Good
1 year ago

“ Great tour service ”

On time, great knowledge, bery courteous

VAN transportation:

Thank you for your review Gregory san! Hope you enjoyed your tour in Japan. See you again!