He has characteristics that tourist guides “must have”
Dear Div I am very pleased to hear you praise my personality, and you enjoyed walking on the shopping streets and through the park. There are many things to see and experience in Japan. I hope you will come to Japan again and we will see each other again. Thank you so much. Hiro
Hiroyuki is an amicable, pleasant guide whose English is good but not fluent. We had some questions that he clearly did not understand. Our trip to Nikko was not a success because Hiro was not prepared with a “Plan B’” in mind for the difficulties that we experienced. The difficulties were not his fault: a national holiday that created horrific problems and delays on public transportation and fog that prevented us from seeing 2 out of 3 sites in Nikko. We are 4 very active senior citizens but standing on trains and especially crammed busses for hours was not pleasurable. We could not even see the landscape. Adding the fact that it was foggy was a recipe for disaster. We finally made it to the ropeway and Hiro seemed surprised that we didn’t want to go up. There would be nothing to see ... read more
Dear Debra Thank you very much for joining the tour to Nikko. I am very sorry that your precious day was spoiled by bad weather, traffic jams and my bad conduct. Hiroyuki
Hiroyuki was very friendly but sometimes a little hard to understand and we felt that if his grasp of english had been better he would have had a lot of knoledge to impart. The tour was wonderful and we took a lot of photos to remind us of the beauty of this area.
Dear Frans Thank you for joining the tour in the countryside to see waterfalls. I am very surprised to hear that you are very knowledgeable about Japan. I enjoyed accompanying you as a guide. Hiroyuki
Hiroyuki was very flexible and accommodating as we only had a few hours to spend in Tokio. Very nice experience! Wish we had more time to learn more about Japan and its culture.
Dear Carolina Thank you for your good appraisal on my job. I am very pleased that you spent the precious time on experiencing Japanese culture and talking about many things to each other. I am waiting for you to come to Japan again and at that time I would like to accompany you as a guide. Japan is a wonderful country to travel in and it have many things to see. Hiroyuki
Hiro is extremely nice but we are very sorry we used him for our first trip to Japan. It is not fair to have a guide that cannot tell you stories about the places or anything other than the paragraph you read on triplelights I about the sight you are visiting. Hiro really should not be an English tour guide, it was not fair to us, we spent 4 days just following him around from place to place in silence because communication was so poor. We wanted information about the sites we were seeing, but was literally impossible to get an answer from him, it was like pulling teeth, but the tooth didn’t want to come out. Hiro, I hope you are reading this, because we paid triplelight a lot of money and we did not get an English speaking guide and the sad thing is, although you are respectful and... read more
Dear Ronald Thank you for hiring me as a guide. I am seriously taking your comment on my job. Hiroyuki
Hiroyuki is a very knowledgeable man. Teaching me about the history of Japan and the Edo period. I learned a lot from him. It was during Golden Week in Nikko so it was very crowded so we had to change up the itinerary to a walking distance instead of taking a bus. So the tour was a little shorter and went to less places but what can you do? Still had fun and learned a lot. Thank you for the tour.
Dear Eric We walked a lot and despite the 5 hour tour saw and did many things. I am very pleased to hear your good comment about the tour. Japan is a wonderful country to travel in, in which there are many things to see and experience. You are very young, so I hope you will visit Japan again and again and could accompany you as a guide. I wish your happiness and prosperity. Thank you very much! Hiroyuki
We had a day with fun together with Mr Hiroyuki. Lots of walking but lots of good laugh with him. He is very knowledgeable and very kind. I will recommend Mr Hiroyuki to be a day tour guide in Tokyo. -Ondoy Family-
Dear Ruth I am very pleased to receive your praise for my job and enjoyed having fun conversation with you on the tour. Japan is a wonderful country to travel in. I hope you will visit Japan again and again and I could accompany you as a guide. Thank you very much! Hiroyuki
Hiroyuki was great! We booked him only a 1 day prior and it was a very easy process. He met us at the hotel and built a custom itinerary. When we wanted to do things of the itinerary it was not a problem. He would take pictures for us of us which is always nice. He had a lot of great knowledge that made the tour very insightful. At the end of the day we wanted to stay in Asakusa so he departed from there rather than take us back to the hotel. We would definitely do another tour with Hiroyuki!
Dear Amy I am very pleased to receive your praise for my job. All of you are nice, so I enjoyed conversation with you. Japan is a wonderful country to travel in. I hope you will visit Japan again and again and I could accompany you as a guide. I wish your happiness and much success. Thank you very much! Hiroyuki
HIroyuki gave us a wonderful tour of Kamakura. We have traveled to more than 75 countries and we have been on over 55 cruises to many lovely places. Hiroyuki was able to give us a sense of the history and majesty of Kamakura along with a great overview of Japan's history, beauty and culture. He made us feel welcome in his beautiful homeland. This day will stand out among our most cherished memories. Thank you so very muich for this fantastic guided tour! We feel very blessed!
Hello. Michael. I am very pleased to receive your praise for my job and my country. I have also good memories walking with you in Kamakura while viewing cherry blossoms in full bloom. Japan is a wonderful country to travel in. I hope you will come to Japan again and I could see you. I wish your happiness and good health. Thank you very much! Hiroyuki
My husband and I were in Japan for the first time, and we think the trip was a success largely due to Hiroyuki.We would like to express our great appreciation to our guide for the wonderful trip. All the four days Hiroyuki spent with us were planned by the minute. Hiroyuki showed us wonderful Tokyo, amazing Nikko and beautiful Kamaguru. Hiroyuki from the first day taught us how to use public transport, metro, trains and navigate in the city. All the recommendations that Hiroyuki gave us were extremely helpful: the choice of hotel, tour plans, local restaurants and shops.
Dear Natalia I am very pleased to receive your praise for my job. I am so sorry that on the tours of both Nikko and Kamakura the weathers were bad due to the thick fog and heavy rain. Since I've heard you enjoyed trip regardless of such weathers, I feel relieved a little. Japan is a wonderful country to travel in, in that you see many things, eat really Japanese dishes, drink sake and experience culture and traditon. I hope you will visit Japan someday in the near future and I will be able to accompany you as a guide. I wish your happiness and much success. Thank you very much! Hiroyuki
Hiroyuki was a very good guide. He was very thorough and on time. He help make our last day in Japan very enjoyable.
Hello. Dear Cindy I am very pleased to receive your praise about the tour and me. How lovely your family is! I hope you will come to Japan again and again. In the near future, I would like to accompany your family members as a guide to show you beautiful Japan. Thank you very much. Hiroyuki
Hiroyuki is very kind and knowledgable, he provided a lot of useful information and tailor planned our one day trip to enjoy Japanese tea ceremony and Japanese garden very nicely! He helped to take many nice pictures of me and my husband I highly recommend him for private tour guide!
Hello. Xiaoyun. Thank you very much for your hearty comment. I am pleased that you enjoyed viewing beautiful Japanese garden and weeping cherry blossoms, and experienced the tea ceremony. You and your husbund are gentle and intellectual. I have to make further efforts to make customers satisfied with my tours. Hiroyuki
Hiroyuki is a very friendly and heartily guide. He knows his way around well and has led me to places that are not crowded with tourists. His English is okay, but he is working to improve it. All in all, I would book him again, because he knows very well about Tokyo and carries the heart in the right place.
Dear Benjamin Thanks for hirinig me as a guide. I appreciate it. I also enjoyed talking to you while we were going on the tour. You are very thoughtful and intellectual. I am very glad that you had a positive attitude to know more about Japan. There are many wonderful places to see in or around Tokyo. In the near future, if you come to Tokyo again, I would like to take you to nice places where you see scenic beauty and learn more about culture and history. I wish you good luck and us meeting again. Hiroyuki
We were very fortunate to have Hiroyuki Iwai as our Certified English Guide for our half day tour to the National Diet, Tsukiji's Inner and Outer Markets and his guidance to Ueno's National Tokyo Museum. Hiroyuki is very intelligent, patient, caring and flexible! He exhibited these qualities throughout our walking tour. He arrived early at our Hotel in Ueno to start our trek to Japan's National Diet via subway. He taught us how to plan and ride the subway by using a wall map at the Ueno station. The maps also told us how much money we needed for the tickets and the route we were taking to arrive at our designated site. When we arrived at the National Diet Building, he registered us and related to the National Diet guards my husband's inability to walk up a flight of stairs! He aske... read more
Dear ELOISE Thank you for your heart-warming message. I am very pleased to hear that you fully enjoyed a tour in Tokyo. Your message is an encouragement for me to get much better in my guiding skill and knowledge. On the other hand, I always think that it is important to consider customers' feeling depending on the situation. Your family members are all friendly and knowledgeable. I wish your happiness and prosperity. Hiroyuki
Hiroyuki was better than the best need I say more. He is funny patient and thrives to make his customer happy. And creates an itenrary that is perfect to our needs. He took us all over town. Fish market, haroujouko & Ginza. And we eat at a great Hibashi restaurant. And we didn’t feel rushed.
Rania, thank you for your comment for me. I am very pleased to have served you as a guide. I am sorry that I could have made your trip more enjoyable. You maybe had a good memory, and also a bad experience. However, overall, Japanese people are kind and honest. In the near future, I want you to come to Japan again. At that time, I will take you to Kyoto. I wish you and your familiy happiness and prosperity. Hiroyuki
Hiroyuki was very kind. The tour he brought us on was great and each stop had significance. We anchored the trip with the Shinjuku Gyoen and how its role changed from an aristocrats residence to an imperial garden after the Meiji restoration, along with viewing of the cherry blossoms and some great photo opportunities. We walked past the gymnasium built for the 1964 olympics and the site of the new stadium for the 2020 olympics. Even briefly stopping at the Meiji Memorial Picture gallery we learned about the life and role of the Meiji Emporer and the changes he brought about. We learned about the poetry of the Emporer and his court at the Nezu museum, we experienced the modern culture that was made possible by this history as we walked along Omote-sando and Takeshita street, and it was... read more
Dear Robert I am very pleased that you, your wife and your daughter enjoyed the tour yesterday. To be honest, your wife is expecting a baby and your daughter is five year old, so I was a bit worried that a walking tour would make a burden on them. As a result, it seemed that all of you have been satisfied with all experiences on the route and made a safe trip? Its my great pleasure. If you know anyone who are interested in a walking tour in or around Tokyo, please inform me and I am sure to realize their wishes. Finally, your daughter is very cute and I remember walking hand in hand together with her. When she grows up, I wish to see her again. Thank you very much! Hiroyuki
As first time visitors to Japan (parents and 2 teenagers), we hired Hiroyuki to help us simplify and streamline the logistics of getting around Tokyo. We wanted to spend time seeing things, not figuring out how to get from point A to point B. We also wanted to see some of Tokyo "behind the scenes" or "off the beaten path". We had a good sense from various books of what we wanted to see, but weren't sure of the best order in which to see them. We sent our list of Hiroyuki and he organized it into three full days of touring, including picking out great spots for meals and taking us into some back streets to see how people live on a daily basis. After our initial plan was established, he was flexible to adapt it as our pre-trip discussions with friends said "you've got to see this". He... read more
Dear Marshall I am very pleased to have joined your travel in Tokyo and helped you conduct it smoothly. First, the whole three day tour was carried mainly on foot but I was surprised that your family members were all good walkers. Second, you are very kind and considerate even towards me. Third, your daughters are very charming and I remember talking to them, though sometimes joking, while walking. I wish you and your family members happiness. Someday, I hope I will see you again in Japan. When I looked back on my guiding including various explanations about things and listening to what customers say I need to improve my English ability. The job about accompanying you is memorable. Thank you very much! Hiroyuki
Hiroyuki, was an outstanding guide, he shared a lifetime of experiences, we all enjoyed being part of Tokyo, riding the trains walking through the parks and enjoying the historical sites so beautifully maintained. Hiroyuki' flexiblity and city knowledge enhanced our first time experience in Tokyo.
Dear Alice I remember walking together with you and your family. I am very pleased that you enjoyed the whole tour in Tokyo. If you visit Japan again in the future, I recommend you have an excursion from the middle of Tokyo. I wish you and your family happiness. Thank you very much. Hiroyuki
My two boys had an excellent time roaming Odaiba searching for Pokémon. Hiroyuki prepared an excellent itinerary based on our requirements. From the the subway rides to the Tonkatsu lunch and ending up at the Pokémon Mega Center in Ikebukuro. He also explained all the interesting sites along the way. Definitely a great experience. Thanks, Hiroyuki!
Dear Rene I am very pleased that your children enjoyed my tour, Pokemon Go walking tour. As your children grow up, what they are interested in is changing. Someday in the near future, if you tell me about it, I will try to make a new tour in a customized way according to your interests. Thank you very much! Hiroyuki
I had a truly wonderful experience in visiting Yokohama by using Hiroyuki-san as a guide. His knowledge, kindness and humour allows me to enjoy my visit in Yokohama. He brought me to lots of interesting places there (such as Yokohama red brick warehouse, Chinatown) and I really learned a lot from them. He is also very flexible and was able to accommodate his itinerary to assist me to camera service centre to repair my broken camera. We are becoming a good friends and I would certainly use her service again when visiting Tokyo or Yokohama area.
Dear Alexander Thank you very much for your warm-hearted words. I am very pleased that you really enjoyed Yokohama tour. However, I noticed many points for improvement during the tour. I will make further efforts to offer better tour to you. I look forward to serving you again. I wish your happiness and prosperity. Best Regards, Hiroyuki