We are a bus company based in Tokyo, Japan.
Operating since 1992, we offer one day sightseeing bus tours and private charter services around the Tokyo area.
I booked the Ski/Snowboard private tour with VIP Japan Charter through Triplelights website. After some back and forth emails, I was sent an invoice and paid through the website. Since we had 12 people in our family, we were happy that the company changed the 2 separate cars into 1 bus to fit everyone. Our driver arrived on time at 8am on Dec 30th. He was waiting for us in the lobby of the Hilton Tokyo Odaiba(Fantastic Hotel) holding a sign with my name on it. It was a 2.5 hour drive to the Fujimi Panorama resort. We had a 20 minute rest stop half way there. We were happy that as we arrived and the ski resort that it was snowing. The driver parked the bus and went to the lift ticket office and handed us our lift tickets and then escorted us to the ski rental shop where we had to wait... read more
I would expect that the company would check the weather to see if the 5th station was open. I was barely able to see the Mount Fuji which we spend 6 hours driving to see. I tried to contact the company that my pick up point changed and couldn’t get hold of anyone. It took my driver almost hour to call me and another two hours to pick us up. Her English was difficult to understand and she refused to text so I have to email back and forth with the company to communicate about my location with the driver. Also she drives like old lady. Slowest one on the highway and had earphones in her ears the whole trip so it was hard to communicate. When we were walking back from outlets she was texting which I find very unprofessional. Very disappointed with the whole trip.
Driver was very helpful, we had flexibility in visiting places we wanted to go for the 10hrs duration. Van was clean and comfortable. Thanks for a memorable trip to Mt Fuji.