Hi. I am Makoto Hori. But please call me just MACK. Aren't you tired with popular tourist destination crowded with many people? If so, I am a perfect guide for you to find "hidden gem", that is, less crowded but impressive places. Now I am exploring hidden gems for you in mainly Yanaka, Ueno and Asakusa area but will expand further. I can also arrange Japanese culture experience if you have interest. Let me support you to make your trip once in a life time experience!!
Yes! If you need to make changes such as removing or adding someone to your booking or changing the date or time of your tour, contact us by phone or email
After you secure your booking, the starting and ending points of your tour can be customized to your convenience (ex.: your hotel, nearby stations, etc.). Don't worry, we will take care of you! Some tours may have an extra fee for this service, make sure to check the tour page.
After booking a tour, the guide will accept (or decline) your booking within 24 hours. Then you will be noticed by email from Triplelights.
The price is charged per group. Which means that you make a one-time payment for your entire group and the price will not change if it is less or more people.
Some guides accept extra people (more than the specified number) for an extra charge. Please check for the extras on the tour or booking page, or contact your guide directly to clarify.
No. Your tour is private, only for you and your family or friends, there will be no other group of tourists together in your tour.
Yes, but there will be additional charge for that and it is not by car. The guide will go pick you up using public transportations. For further details, please contact your guide directly.
Yes, you can and you may be able to get a discount if you are traveling alone. Price depends on which guide you choose.
We could not have seen half of the areas without Mack. He was so well prepared for our day and also flexible with us. He managed the train route and stops so well. We would have been lost without him. Thank you so, so much Mack! Wish you were with for two more days. We would know Tokyo so much better with you! Val & Keith, Canada
Dear Keith san and Val san. Thank you for choosing me as your guide for your precious day in Tokyo. I did my best and I am happy to know you enjoyed the day. Japan has four seasons and each season has its own beauty. I hope I can help you again to explore another beauty next time. Please enjoy the rest of your trip. Mack
Mack was very organized prior to our arrival in Tokyo. He corresponded quickly and was not only able to plan our itinerary but make restaurant recommendations and bookings for a big party. On the day of, he was on time. He knew the subway system well and the details of each site. We were the very first to request a visit to a hedgehog cafe which he researched and arranged for us to go to without a hitch. He was accommodating and helped us (a large group of 8) through Tokyo which seems a relatively hard thing to do in such a busy city. Thanks Mack for always making sure we were always well taken care of.
Dear Audrey San. Thank you for having me as your guide and giving me such many good words for me. I am very glad to know you enjoyed our tour in Tokyo. I am also very happy to have your family and friends. It was very good experience for me. I hope I can see you again. Best regards, Mack
Mack is one of the most amazing guides I have ever had the pleasure of being escorted by on a tour. He worked around all my mental and physical issues to ensure we cover as much as possible on our trip. I was so amazed and truly touched when he sent me a postcard with the Yayoi Kusama Museum when I was in Kyoto. I was really wanting to see the museum but they had no availability so he sent me a postcard and a table cover with the museum on it. Thank you Mack for making my trip to Tokyo so completely memorable!
Dear Anupa San Thank you for your kind words for me. I did my best and I am glad to hear you enjoyed our tour. This time we had limited time. I hope you visit gain to explore our culture further. Please take care. Best regards, Mack
Mack did a great job. He is highly communicative and a great tour guide!
Dear Zachery San Thank you for your comments. I did my best and will do so always to satisfy your guests. Best regards, Mack
After a long week of skiing, my family had the great pleasure of being shown around Tokyo by Mack. He was an excellent tour guide because he was extremely organised and knew his way around the city very well. We were very grateful for Mack’s generosity and patience. It was an exciting and memorable experience. I cannot recommend Mack highly enough.
Dear Matt San. Thank you for having me as your guide today. Since this is in the middle of new year holiday, some services were not available. However you did my best and I hope you and your children enjoyed the day. Please have a safe flight. I hope I can see you again. Best regards, Mack