We are using EFG for a total of 7 days plus airport transfers. Their driver is punctual and helpful and the office is great at responding and answering questions!
Thanks for the great experience!
Amazing service highly recommended.
Had an excellent experience. Driver was waiting for us at arranged time. Left friend's backpack in the car. It was found and returned on same day.. Would be confident to book return transportation to airport. Highly recommend this service.
Driver was professional and courteous, and arrived on time as per scheduled booking time. Cars are nice and clean, and they have provided the requested child’s seat. Very happy with service and looks forward to our next trip with them again (already booked!)
We sent a car transfer request from Kyoto to Osaka via. Triple Light, from one AirBnB to the next point to point. The car and driver came 15 mins early to let you know he is ready, polite, helped with luggage, and was exactly what we wanted: a vehicle that fit 6 people comfortably and along with 6 pieces of large luggage (it was a Hi-Ace) While the booking system was slightly inconvenient, as you have to go through Triple Light website to communicate with EFG cars, especially as we wanted to move our departure time back by 30 minutes. Everything worked out fine. I would definitely use it again. I have checked again other prices, and they are fair.
Our cruise ship was destined for the Port of Yokohama at the same time as Super Typhoon Hagibis in October 2019. The Captain delayed our arrival until after the storm had passed. Our transfer plans from the ship to our hotel in Tokyo were cancelled and we had to make other arrangements. I did not trust that the situation would be stable just one day after the typhoon made landfall and decided against gambling on taxi service at the port. We needed to arrive to our hotel in good time in order to meet our tour group. I remembered reading good things about TripleLights prior to leaving on our cruise on the Cruise Critic message boards. While still on the ship, I contacted them online to book a last minute transfer by private car. They accepted my booking. When we disembarked the driver was a... read more
Driver was waiting for us on arrival at Haneda, v good service
Booked a van for 7 people from hotel in downtown Tokyo to Narita. The booking process was confusing in that the website does not clearly identify the booking. The buttons for selecting from Narita and to Narita didn't work so the initial order recited a Narita pickup rather than from hotel. Email response time was timely and the matter was clarified satisfactorily. Apart from booking, the service was outstanding. Modern van even had booster seat for kids. Driver on time and helpful. If the booking were clearer it would be 5 stars. Worth the drama of nailing down the trip details because the pricing is good and the service excellent.
Perfect - driver was punctual, polite, and helpful; vehicle was clean.
El servicio fue excelente. Nos recogieron a tiempo en un carro muy cómodo y limpio. El conductor muy amable
Despite late arrival by plane, driver still there waiting. Very courteous and helpful. Big, roomy van.
See titleVery easy and convenient, comfortable car, professional driver.
The car service was prompt. He was waiting just right outside the exit door Following customs. He had a sign with our name making it very easy to find. The transportation vehicle was small for 4 people with luggage. The transport to our hotel was a smooth and safe ride. Thank you
On time, clean, and friendly driver. Above expectation :)
Very good service, will use them again!
Despite a late flight arrival, an hour in customs, and baggage claim, we were picked up at Haneda airport by our driver, who waited almost two hours past the estimated arrival. He was very professional and took us straight to our hotel. Our second driver picked us up from a different hotel and delivered us to our departing terminal. Both were professional, efficient, and very timely. I would highly recommend this service.
The car came perfect on time to our adress and the service was fast. But compared to the usual fare EFG is the most expensive...
Because of emergencies throughout the day, I did not have time to take either a train or bus to my beautiful ryokan that I had reserved and paid for. I was desperately looking for a car service to drive me there. EFG was the only service who came through for me. They work very hard to meet their customer’s needs. I would not hesitate to use them again. Since I know they are the most likely to be there for me if an emergency happens, then they deserve my business at other times as well.