I am very happy that I selected Shin san for my trip to Yokohama. Even prior to engaging his service, I asked multiple questions and Shin san patiently answered all of them in detail. He always replied my emails promptly, at times almost instantly! Once I confirmed his service, I was impressed with Shin's professionalism in providing me with the time schedule and the transportation cost. He took the trouble to include a map of the routes to show the sequence of the tour. I am grateful that Shin provided me with an estimate of the costs of the trip to Yokohama from Shinjuku. This enabled us to prepare extra cash to bring along. Most wonderful of all is that Shin communicated with me via *******s and updated me on the weather prior to our departure date. Being able to contact Shin san easily makes us feel so at home and re-assuring that we have someone in Tokyo to seek help when needed. He offered his time to us and is so kind to reply us whenever we asked him for help. On the way back to our hotel, he went to the extreme to bring us and help us shop for the stuff we needed. We can see from the small actions that make Shin san so spectacular and different! Thank you, Shin san! You are our friend now! Having you made our trip to Tokyo memorable. We hope that you will and bring your family to visit my country soon.