Yes! If you need to make changes such as removing or adding someone to your booking or changing the date or time of your tour, contact us by phone or email
After you secure your booking, the starting and ending points of your tour can be customized to your convenience (ex.: your hotel, nearby stations, etc.). Don't worry, we will take care of you! Some tours may have an extra fee for this service, make sure to check the tour page.
After booking a tour, the guide will accept (or decline) your booking within 24 hours. Then you will be noticed by email from Triplelights.
The price is charged per group. Which means that you make a one-time payment for your entire group and the price will not change if it is less or more people.
Some guides accept extra people (more than the specified number) for an extra charge. Please check for the extras on the tour or booking page, or contact your guide directly to clarify.
No. Your tour is private, only for you and your family or friends, there will be no other group of tourists together in your tour.
Yes, but there will be additional charge for that and it is not by car. The guide will go pick you up using public transportations. For further details, please contact your guide directly.
Yes, you can and you may be able to get a discount if you are traveling alone. Price depends on which guide you choose.
Booked Mr Yo for 1 day Kobe tour and 1 day Osaka tour. He is very responsible and attentive, always helpful in answering our queries. He brought the elderly around for a day tour and they were very pleased with him.
Thank you for your nice review ! But I must apologize for you .Because it's hard to climb The Himeji Castle inside for the elderly ,eventually you can't enjoy The Nunobiki Herb Garden. It's my fault, sorry for your family. I would put this experience to good account. And thank you for your family's kindness for me. Please take care of your family's health!
Fantastic Guide! Highly recommended. My family of 12 are very grateful to Mr Yang. He is a very caring and giving man. He went the extra mile to make sure my big family were well taken care of. The children miss him already. We have made a new friend in Osaka!
Thank you for your superfluous admiration ! And this review acts as an encouragement to me. I would never forget your tenderness.