What to Expect
Yes! If you need to make changes such as removing or adding someone to your booking or changing the date or time of your tour, contact us by phone or email
After you secure your booking, the starting and ending points of your tour can be customized to your convenience (ex.: your hotel, nearby stations, etc.). Don't worry, we will take care of you! Some tours may have an extra fee for this service, make sure to check the tour page.
After booking a tour, the guide will accept (or decline) your booking within 24 hours. Then you will be noticed by email from Triplelights.
The price is charged per group. Which means that you make a one-time payment for your entire group and the price will not change if it is less or more people.
Some guides accept extra people (more than the specified number) for an extra charge. Please check for the extras on the tour or booking page, or contact your guide directly to clarify.
No. Your tour is private, only for you and your family or friends, there will be no other group of tourists together in your tour.
Yes, but there will be additional charge for that and it is not by car. The guide will go pick you up using public transportations. For further details, please contact your guide directly.
Yes, you can and you may be able to get a discount if you are traveling alone. Price depends on which guide you choose.
I booked a tour for my parents when I was away and she was not only accommodating to the multiple changes requested of her, she was professional and genuinely interested in guiding them around. I highly recommend Hirobe-san as a guide.
Thanks a lot for your nice comment. I loved to meet your parents.
We had 3 amazing days with Hirobe. She is professional and detailed. She speaks excellent mandarin, and takes great care of every guests. She has also produced 12 APPS that teaches Japanese and Mandarin. In short, AMAZING!
Thanks a lots ! I also had amazing days with you!
她的中文程度非常好 解釋的很詳細 歷史與地理都很清楚 也是一位非常慈祥與非常有耐心的人
谢谢您的过奖。 临走时候谢谢您协助找手机，没能送您们到新干线上车，抱歉。 祝您先生和宝贝全家幸福过日子。
Ms Kumiko is very responsible guide. She is also rather knowledgeable and have good command of Chinese. My mum and relatives enjoyed it very much!
Thanks ·a lot! I also enjoyed with you and your mom and relatives very much. Hope you enjoy to stay Japan!