Our family which includes six kids (ages 7-16) had an amazing time with Akira. First, he is VERY responsive during the planning stages. Akira had wonderful recommendations yet was very accommodating to our ideas. Next, he planned ahead and purchased tickets for us in order to expedite our plans and ensured we had as much time as possible to tour not stand in line. Akira was so detailed oriented. He showed up at our apartment and already had memorized all the kid's names, had print-outs of maps, train schedules, etc. all in a folder for us. Akira even knew our dietary preferences and recommended the perfect restaurants. We proceeded to have a super efficient day. Akira was also so helpful to ensure that the rest of our plans in Tokyo were made and that we had all the right directions, etc. Lastly, I commend Akira on his honesty and integrity. Unknown to us, one of our tours actually cost less than we had pre-paid and at the end of the tour, Akira handed us the savings. He could have easily pocketed this money and we would have never known. We made a new friend in Akira and strongly recommend him.