Our cruise ship was destined for the Port of Yokohama at the same time as Super Typhoon Hagibis in October 2019. The Captain delayed our arrival until after the storm had passed. Our transfer plans from the ship to our hotel in Tokyo were cancelled and we had to make other arrangements. I did not trust that the situation would be stable just one day after the typhoon made landfall and decided against gambling on taxi service at the port. We needed to arrive to our hotel in good time in order to meet our tour group. I remembered reading good things about TripleLights prior to leaving on our cruise on the Cruise Critic message boards. While still on the ship, I contacted them online to book a last minute transfer by private car. They accepted my booking. When we disembarked the driver was at the Port to greet us. He handled our luggage and guided us to the parking area with grace and courtesy even though we couldn't communicate fluently. Our trip to the hotel was smooth and pleasant. TripleLights was a vacation saver! We arrived in time to meet up with our tour group.