Hiroko was an outstanding and pleasant tour guide. She was prompt in meeting us at our hotel to start our 5 hour tour. She asked us ahead of our tour what we were interested in and she planned according to our interest. She speaks English very well and answered all our questions. We even had an issue with something we purchased and she went out of her way to call the store for us after we were done with the tour and made arrangements with the store for us to return the product the next day. I highly recommend Hiroko and would use her again when we return to Tokyo.