we did a day tour of tokyo with him from our cruise port yokohama, he was ok as he showed us many places on subway, but he never explained much to us about japan or places we saw, moreover he asked us to pay 1 hour extra fees which paid despite of finishing our tour 2 hours early as our free shuttle bus from yokohama railway station to cruise port was at 21:30 (not his fault). in short he was ok.
Dear Puneet, I guided you from 13:30 to 21:30 for 8 hours, which is one hour longer than my regular time duration of 7 hours. So, you didn't lose anything on the day. Instead, you should pay me the extra charge for the 6th person which you didn't mention when you booked me. I asked you the extra charge during the tour. At the moment, I trusted your word and charged you online which you have not paid yet. It was a busy tour so I limited explanation to important ones such as Sakurada-Mon Gate, Main Gate of the Palace, and the origin of Senso-Ji Temple all of which you seems to forget. You spent more time for shopping and eating at Ginza and Takeshita street. You should have asked me if you want to know anything more. Best regards, Yuki