The communication through the Triple Lights web site using their message feature is first-rate. Excellent. As requested, we four were picked up prompted at 8:45 AM. Our driver approached us with a sign and we were very pleased. The jumbo taxi was a little smaller than expected, however, it did accommodate four large suitcases and carryone luggage. We had one stop at Sankeien Garden which was very pleasant and enjoyable. We used Google Translate to communicate with our driver and that worked very well. Our first drop off was at Hotel Monterey Hansomon and the second drop off was at the Hyatt Regency Tokyo. The only complaint was that the driver dropped us off at street level at the Hyatt Regency which meant that we had to walk almost a block to the ramp to get our luggage up to the second floor where the lobby. Since the driver could have dropped us off at the lobby/registration level we were surprised that he chose not to.