Mr. Yuki did a great job customizing a tour for us. A week prior to our trip, we decided on three spots together based on our interests. Mr. Yuki replied to his emails almost immediately, which made this process so much easier. At the last minute, we had to change our meeting location but Mr. Yuki was very understanding. He lent us subway cards for the day which made traveling between sites so much easier. We weren't familiar with Japanese traditions at all. He did a great job explaining Japan's history, customs and traditions. He was very knowledgeable. He patiently answered all of the questions we had about Japan. This was an all day tour and we had a lot of questions! Also, we wanted to have lunch specifically at the Palace Hotel and he was very accommodating about that too. At the end of the tour, I felt that we learned more about Tokyo than we could have ever figured out ourselves by going to the sites with just a travel book. We definitely recommend Mr. Yuki. We only had one day to spend in Tokyo, but he made sure that day was spent productively.