Simply put, we could not have managed our excursions without Hiroko. From the very first emaill, she went out of her way to help and accommodate our questions and requests in any way she could. The minute we met her, it was as if we already had a good friend in Tokyo. Warm, funny, caring and flexible with excellent English speaking skills. Hiro is not only extremely knowledgeable about the history and trivia of the areas we visited; but in addition, she helped us to learn how to get around on our own. My son was experiencing some concerns with his asthma. As a courtesy and without us even having to ask, she made phone calls to our hotel in order to have them prepare a list of English speaking doctors upon our return. This guide is not only exceptional at her job, she is also an exceptional person. Highly recommended!!! TEN stars!