Yoko was very pleasant and knowledgeable. She covered a lot of the important sights in Tokyo but didn't make it feel rushed. Tokyo can be overwhelming for the first-timer but Yoko helped us navigate very easily. She also helped us with shopping at the end of the busy day as a lot of the department store employees don't speak English. She helped us with ticket reservations for the rest of the trip too! All in all it was a very good experience and would recommend her for other first-timers!!