This was our first time in Japan and we hired Mitsuru to help us get to our airbnb from Narita as well as booking a full day tour with him. I can't say enough what a helpful, wonderful, knowledgable guide he was. Super helpful in getting us acquainted with the train and metro system which can be very daunting. He tailored our tour to our family's needs perfectly. He was super flexible and responsive. I wish I could have hired him the whole time. He was amazing!