Makiko too our family of 5 under her wing and helped us get acclimated on our first day in Tokyo. She took us to Tokyo Station and assisted with translation to get our Shinkasen tickets for Kyoto and then proceeded to show us how to used the Metro and public transit system to get around -- a really simple system once it's explained to you. We had advised that our kids (university aged) were not heavy tour takers and liked to stop and explore when in interested them and just move on when it didn't. Makiko totally understood this and was patient when the twins stopped to take photos and explore behind doors and walls and gardens. As a local, Makiko was able to share with us secrets -- like which vendor had the best snacks and secret lookout points. Makiko's ability to adjust to what we wanted to do as opposed to a fixed and rigid tour schedule made it great for our family. We really appreciated her helping us with the basics on our first day and sharing her tips on what to do in the different districts. There is SO MUCH to do and see in Tokyo and getting a heads up on the first day was fantastic. Makiko, we had a great time with you. Thank you.