Mayumi met my family and I at Narita Airport. It was our first time to Japan (we live in the USA) and I know that my kids would be tired so I did not want to get lost with figuring out the train system during our arrival to Tokyo. I wanted to make sure that a guide would pick us up at the airport and take us to drop off our luggage at a storage place. Mayumi was really great, she met us at the airport and she helped me get our train tickets and then also found a storage place in Shibuya because we arrive early and are check-in wasn’t until later. We thought Mayumi was really nice and friendly. We’re so glad that she showed us around. We felt more confident the next day with Tokyo’s train system because Mayumi showed me the Suica and Pasmo cards and she also provided us a map of Tokyo. We would definitely recommend her to anyone...thanks again Mayumi!