As first time visitors to Japan (parents and 2 teenagers), we hired Hiroyuki to help us simplify and streamline the logistics of getting around Tokyo. We wanted to spend time seeing things, not figuring out how to get from point A to point B. We also wanted to see some of Tokyo "behind the scenes" or "off the beaten path". We had a good sense from various books of what we wanted to see, but weren't sure of the best order in which to see them. We sent our list of Hiroyuki and he organized it into three full days of touring, including picking out great spots for meals and taking us into some back streets to see how people live on a daily basis. After our initial plan was established, he was flexible to adapt it as our pre-trip discussions with friends said "you've got to see this". He figured out where to add these new things and made recommendations about what to drop. He was very knowledgeable about all the sites, got us around the train system smoothly and was a pleasure to be with. His written and spoken English is very good...he's got an amazing vocabulary for someone for whom English is not their native language. But interestingly, he sometimes had a hard time understanding simple questions from us. But that in no way hindered our experience. You can be confident Hiroyuki will take good care of you.