Masako was a great guide, starting even before the day of the tour. She was very helpful and flexible with planning the tour around our interests and maximizing the efficiency of the tour time so we could see everything we wanted. It was nice to have a local guide to tell us the background/history about the different sites we saw (Imperial Palace Garden, Akihabara, Sensoji Temple). Even though we went over the originally scheduled time, Masako was willing to stay with us until we saw everything that was scheduled on the tour. She was also helpful in suggesting other places to see and eat during our stay in Japan. Thank you so much for welcoming us to Japan!
Masako was awesome! She arrived at our hotel promptly and helped us with rail passes and SUICA cards. As we visited the sights, she shared her knowledge of the history of Tokyo, which made the experiences more meaningful. She was very accommodating when we asked to adjust the walking pace and to stop for a brief walk through a specialty store. This is exactly what we wanted on a customized tour. The restaurant for lunch was very good, the variety of choices on the menu was perfect for our group, and the prices were very reasonable. Masako was very warm and friendly, her command of the English language was very good, and her customer service was the BEST! She truly took an interest in making our first-day experience in Tokyo a safe and memorable one. She did not rush us and stayed with us beyond our scheduled time with her. Mahalo, Masako!
I booked the guide for a friend of mine and his family. They told me she was a wonderful guide.
Masako was very helpful and accommodating as I had a change of hotel at last minutes notice. She came to the hotel to pick up my parents and showed them around Tokyo for a day and was flexible in making changes to the itinerary when the places chosen wasn't open for the day. My father briefly mentioned that he was experiencing some skin discomfort and she proactively brought him to the pharmacy and helped bought some medicated cream for him. She was very prompt in providing me with the contact details and I was assured that my parents were in good hands and they enjoyed the day trip tremendously and I wish to thank Masako for being such a good host!
Masako was excellent! We really enjoyed our time with her . She is very knowledgeable and she was able to show us everything we requested even at her our slow pace.
Masako, was so sweet. She really knows her way around Tokyo. You will enjoy your tour with her.