Having arrived in Tokyo for the first time, i was overwhelmed by the complex train system and Japanese language. I decided to hire a private tour guide as I had only 1 full day to explore. Mari accepted my request within hours for a next day private tour. Mari asked me questions to plan the best itinerary and provided me tips of how to prepare for the tour. On the day, Mari was ready and waiting for me in the hotel foyer. She was very well presented, had very good english, provided me a personalised printed itinerary and was a wealth of knowledge. Mari taught me how to use the train system very quickly! We visited the Imperial Palace, Roppongi Hills and Tokyo Tower. Mari helped me to find my son's Naruto T-Shirt request!. At the end of the day Mari delivered me back to the hotel. I highly recommend Mari. She is professional, kind, respectful, knowledgeable, punctual, friendly and highly efficient. A wonderful lady.