What a delight it was to meet Makiko in Tokyo . Her English both written and spoken is excellent . She recommended options for our 2 tour days based upon our interests which we had communicated with her via Triple Lights website. She was courteous and knowledgeable and her priority is you having a great holiday experience. We changed a couple of destinations at the last minute and she was flexible and forthcoming in suggesting alternatives. She put us at ease in navigating the complex train system and the masses of people and assisted us with activating our JR passes. She made recommendations for dining and other activities for our other days in Tokyo. She is an interesting lady and with lots of travel experience understands travellers needs. We highly recommend Makiko as your tour guide in Tokyo !!