Yuri is a very nice person. Her communication with me prior to our Osaka experience was excellent. I would never want to cause someone to lose income from a job. Our experience was confused at best. She does not know Osaka. She didn't provide much insight about the city. She raced through the subways and train stations very seldom looking to see where we were. At times we had to point the way through the stations. She needs to have better knowledge of transportation system and how to use it. She also needs better communication skills in English if she is going to do tours for those who speak English. To put it in her own words "I'm confused". We paid too much for an unprofessional tour. Yesterdays tour was fantastic.. Hiro was top notch..
Thank you for the review. I apologize if you did not enjoy the tour. I take your review seriously and try to improve my guide skill. I hope I can reinstate your trust with me. Again, please accept our deepest apologies. Thanks and regards, Yuri