VAN transportation

Company
(128) Reviews
Kim Kim United States ( Friends )
Poor
1 year ago

“ Very poor service ”

The driver was fine until he wanted me to pay again! 650.00 USD I refused when I returned home the charge was on my credit card from March 20th the service took place April 6th

VAN transportation:

It appears that this was a big misunderstanding. We checked the receipt our driver tried to hand to you and it asks for 5,640JPY (It appears you misread it for 650.00USD) As specified in the voucher, parking fee and highway fee are not included in the cost. Therefore, our driver simply asked for the additional parking fee and highway fee as we do with all our customers. We ask all our customers to pay the additional parking fee and highway fee in cash in JPY and we do not accept USD. It appears you misread the numbers 5,640JPY and 650.00USD. We just wanted to let you know that we have pride in our work and would never ask our customers to pay twice. I’m afraid this was a big misunderstanding. Hope for your warm understanding.

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