Excellent and easy communication with Masaki during preparation for the tour. Masaki speaks very good English. He answered all questions promptly and thoroughly and he made suggestions and sent photos of alternative sights to see when one of the places we wanted to go to was not open on the date of our tour. He went out of his way to book us additional services like the rickshaw and a van which was a last-minute decision. Everything was planned out well. Day 1 was Kyoto by van and day 2 was Osaka by public transpo. Masaki picked us up on time from our Kyoto Airbnb with the van he booked for us and dropped us off at our Osaka Airbnb after the tour. It was a very long day but everything worked out well! He picked us up again the next day from our Osaka Airbnb for our Osaka tour. Masaki gave us time to enjoy the 2-day tour of Kyoto and Osaka by not rushing us along. He even took a few photos from his camera and sent them to us. Masaki is a caring and generous person. Thanks again Masaki for a memorable trip with my family!