VAN transportation

Company
(128) Reviews
Janet Janet United States ( Solo )
Horrible
1 year ago

“ Our trip with TripleLights ”

Our second driver was excellent, but we will never be able to recommend TripleLights to anyone because of the truly awful experience we had with our first driver. We gave a list of where we wanted to go to TripleLights in advance. We verified where we wanted to go before the first driver started driving. He took us to the wrong place and refused to go to the correct place. We showed him the name of the correct place in Japanese. A person claiming to speak English had called us earlier and said he would translate if there were any problems. The first driver either wouldn't or couldn't call the supposed translator. We tried to find English speakers in the area. The driver finally got someone on the phone. That person did not speak English. We kept showing driver 1 the Japanese for the correct place. He finally punched it into his GPS and started off in the correct direction. He drove around and around. We kept asking him to stop. There were plenty of parking places, but the driver kept driving. We wasted over an hour sitting in the back of the van in the wrong location and driving around. Driver #1 went to the wrong location for the second site. He corrected it sooner this time. We had to skip part of our trip because he had wasted so much time and it was so painful trying to get him to go anywhere. I suspect he was doing this so we would just tell him to take us to our hotel and he'd get the rest of the day off at our expense.

VAN transportation:

Dear Janet Sounds like you were very frustrated our driver Apologize your feeling, But we believe our team tried best for you with lack of your information Location which you want to visit area is you told us very estimate That area is very wide and unless you know where is exactly go As you feel very hard to communication in japan with out you dont know Japanese every where Also you not hire un english guide particularly Our driver cant speak english much so,,, You just bashing us is none sense iso our aim Anyway Once again we apologize make you disappointed your during valuable holiday time Regards

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