Zumi-San was very helpful. We had a little confusion as to the area of the meeting place but once we had it sorted out, Zumi-san was the perfect aide. He helped us with our luggage cart and even guided us when we got our rail pass. We also hired Zuni-San for our shuttle to back to the airport and everything went smoothly. It helped that Zumi-San could speak English and was able to understand our needs. He also had great recommendations on places to go for sightseeing and places to eat. A perfect driver and guide.