Mr. Shin was very accommodating and genuinely concerned. He went out of his way, over a month before our scheduled tours, to look for a special requirement of my daughter who has a medical condition. And, he gave me regular updates on it. Mr. Shin was also generous with his time and very knowledgeable not only of the tourist spots we visited but also of places we passed by. Having been previously assigned in the Philippines, he would sometimes talk to us in Filipino. This gave us a special affinity. He was just like a "kababayan" (compatriot). Our 2-day tour of Kyoto and Nara was indeed interesting and enjoyable!. MR. SHIN is HIGHLY RECOMMENDED!