Kenji

Licensed Guide
(62) Reviews
US$ 37 Hourly rate
Ziad Ziad Lebanon ( Business )
Good
1 week ago

“ Mixed results ”

We used the services of Mr. Kenji for 5 days, and before that I had been in correspondence with him fir many months to plan those days. My experience during the planning phase is that he was very helpful and responsive, and was able to provide a lot of valuable information and options that made the planning experience much easier. On the other hand, during our actual visit there were several mistakes that significantly impacted the quality of our trip during those 5 days and in fact made them the worst in our 2 week trip to Japan: a museum that was scheduled on the day of its weekly closing; our evening with the geishas where we did not get the exact agreement we had; a full day that turned out to be a total disaster due to very bad scheduling (missed the most important shrine; missed the ninja performance; had lunch at an incredibly expensive restaurant while we had a much better meal of better quality and cheaper in Osaka in addition to not being warned beforehand that we can only pay in cash which we had to scramble to get; etc etc..) This definitely gave me the impression that some attention to details and proper planning would have radically improved our experience. So in summary, it was an mixed outcome that could have been much better.

Kenji:

Dear Ziad, I'm very sorry for some incovenience suffering you during our tours. They are mixed with some causes. Scheduling at weekly closing of the museum was my mistake. As to dinner with gaisha girl performance we booked it correctly through our restaurant but we found it was gaisha agent's fault. We could manage to ask them additional performance through negotiation. Regarding long distance tour to ninja museum and Ise shrine etc traffic jam and inexperienced driver's routing caused delay of our itinerary resulting in missing of ninja show and shorter shrine visit. I might had better to have asked you to start our tour earlier to avoid possible traffic jam. I should have explained the comparison of Matsusaka beef in Osaka and Mie if you don't insist eating it in Mie to avoid misconception. I will improve my guiding with detailed confirmation about key items,adding more extra time for long distance tour and preparation for alternative options in case of prospective trouble to minimize its risk. Best regards, Kenji

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