It would have been better if we just rode taxis.First of all, the driver did not know any sightseeing spots in Kyoto!!! He wasted most of our time looking for the hotel of our companion. He had to phone for directions or look at the map, again, wasting time.In the end they wanted me to pay ¥6000more as the van came from Osaka, as they said.I refused to pay as I did not demand for a van from Osaka or anywhere else. When they cinfirmed my reservation, nothing was mentioned about the extra ¥6000 jst bec it had to come fr Osaka! Overall, it sucked.we ended up going to only 2 temples.such a waste of time and money! We pd ¥81,850 for a lousy service!!!i do not recommend TripleLights Service!
Thank you for bringing this to our attention, we take criticism very seriously. We investigated the situation properly to get the full picture. It appears that our driver had to wait for 40 minutes at the first pickup because one of our customers was taking a shower. Then he had to wait for some time again at the second pickup because our customers were not ready to leave. There was also an additional request for a third pickup leaving everyone with a limited amount of time to tour. Usually our customers have time to visit 4 to 5 sightseeing spots within 8 hours if they leave the hotel on time. We are deeply sorry to hear that you had such a frustrating experience. We pride ourselves on our service we provide for our customers and we maintain a high standard. Apologies for the inconvenience and hope for your warm understanding.