Hiroyuki

Licensed Guide
(84) Reviews
$ 33 Hourly rate
Irene Irene United States ( Couple )
Very Good
4 weeks ago

“ Good guide, but... ”

Hiroyuki was supposed to meet us at the disembarkation center in Osaka and take to Kyoto. He stood together with his driver at the wrong spot, away from all other guides meeting the ship, and we lost 40 min. of precious time. He did his best as the guide, was knowledgeable and friendly, but had to run (literally) all the time to show us what was planned. The tour turned out quite uneasy.

Hiroyuki:

Dear Lily, Thank you for taking time to leave serious review on the tour with me. In fact our meeting time was delayed by 30 minutes and our tour ended at around 7:00 p.m., which was 30 minutes after the originally scheduled arrival time of 6:30 p.m. I feel sorry that I misled the meet up place where we usually meet with customers. It is my understanding that this tour was originally tough one, so visiting time for each spots should have been short. In any case I will take this matter seriously and improve the way to inform meet up place from now on. Very truly yours, Hiroyuki

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