Kashima san was very prompt and helpful in designing our itinerary. We travelled as a family group of 14 people visiting Osaka, Kyoto and Tokyo and Kashima san was very patient and responsive. He is helpful and pretty good in communicating in English. There are however some tourist attractions that he has not been to for some time so his awareness of wheelchair accessibility etc was limited. I would recommend Kashima san for one or 2 day trips rather than a multi-city long duration tour.
Devayani san, Thank you very much for your great and helpful review for me. We could have a very pleasant tour during 8 days with all 14 people of you and your family using Van transportation ranging from Kyoto area to Tokyo area. You kindly reserved Van service for 8 days. We visited Kyoto, Nara, Osaka, Himeji, Tokyo and Hakone. Thanks to all your family strong curiosity for Japanese history and culture, I could explain about those in detail during the tour. As you kindly pointed out to me, at this time I could not well manage to select tour spots and escort for your family who use wheelchairs. This was my first time to take care for the case. Based on this precious experience, I will improve to manage for wheelchair supporting. I am looking forward to receiving another tour guiding request from you in near future. Thanks, Kashima