1. Walked too fast despite multiple requests. Our group couldn't keep up.. 2. Did not give any information voluntarily . Only answered when we asked questions 3. Did not know that imperial palace will be closed ! We went all the way there to find out that it was closed. Guides should at least know that much.. a lot of time and energy was wasted because of that.
Some of your people didn’t understand English enough and I mentioned that my tour is for less than 8 and the leader didn’t organize your people. The present emperor visited Kyoto secretly and it was hard to know in advance.