We took a half day tour with Hiroyuki and he was very patient with my two elderly parents and two young kids. He brought us around on a rainy day and ensured we saw the sights we set out in our itinerary. He came with a bag of goodies for the kids and introduced them to some Japanese snacks. He also helped my mother repair her shoe that had a problem with the sole due to the rain as he knew a type of fast drying glue that could even work on wet surfaces.
Dear Vivien, I would like to thank you for reviewing precisely on the tour with me.Due to the heavy rain, our schedule didn't go smoothly, however your kids were very patient and behaved well. In fact I was a bit worried if you were able to catch the Shinkansen in time after the tour on the day. I hope you could eat Okonomiyaki which I couldn't arrange the restaurant this time. Please give my best regards to your parents. I look forward to serving you again in the near future. Best regards, Hiroyuki Fukui