The tour was well planned and tailored for me and my mom. Makoon was very clear and effective with his communication skills, knowlegeable about Japan's history (I like that the tour was interactive) he's fun, personable , sensitive to your needs and made suggestions to help us maximize time to cover the highlights of our tour. I like the fact that he made sure we avoided the massive crowds as it is now the peak of travel here in Japan. Lastly, he made sure we got back to our hotel safely after the tour by accompanying us back to the hotel with his own time. This is taking an extra mile and I think it's above and beyond. "Hi Makoon, Thanks for the local food suggestions, local tips for shopping and peace and quiet sightseeing". We had a great time and experience.