We booked a day in Kyoto with Kazuhiko Goto, he was punctual, nice and thoughtful. It was easy to communicate with him via email to let him know what my husband and I would like to see. His English was at times not easy to understand,but sufficient. He was flexible since we made some changes to the itinerary. He was nice enough to accompany us to Osaka since we planned to have dinner there and he was heading there. He was concerned we might be lost, which was nice. Overall, he is a great guide.