We booked 2 tours with Hideo Yoshida. One full day tour in Osaka and Nara and another full day tour in Kyoto including Arashiyama. From my first email to inquire about private tours, Hideo sent a reply very fast. As we discussed our itinerary, I sent many emails with many questions and he was very patient, efficient and prompt in replying to my emails. Because of his fast replies with complete details, we were able to finalize our booking in a very short time. The most important thing I appreciate about Hideo is his EXTRA help with my other requests that are outside of the tour services that we booked with him. He helped us book our transportation for sightseeing including for places that we visited without a guide. He also helped us think of activities we can do for the new year, helped us arrange for a wheelchair when we needed one and helped us purchase our theme park special passes. He even sent me more emails with additional information that he suggested based on our interests. He made extra preparations for our tours by giving us folders with maps and brochures about the places we visited. For our tour without a guide, he made sure our transportation with wheelchair was arranged, he forwarded to me name and contact details of driver in advance so we can easily find him when he picks us up in our hotel. Hideo is an experienced and very knowledgeable guide. He is also very detailed and well organized. The best thing about Hideo is he goes the extra mile to help us with all our needs and requests. We were able to make the most out of our sightseeing with Hideo's guidance. I would like to thank him for all his help in making our trip memorable and worthwhile.