Communication is a problem. Although he sent a full detailed itinerary he did not inform us that no break schedules for coffee etc were included and most of the day was spent on public transport or waiting for public transport. This type of tour is not suitable for the older person 60+ as there are many steps to negotiate. He should have told us that what we wanted to see and do was too ambitious for 5he time allocated.
Dear Hilary, Thank you very much for frank comment on the tour with me. I will take this matter seriously and improve pre-tour communication from now on. Best regards, Hiroyuki