We traveled from Kyoto on the fast train to Hiroshima. We met at the station but I did have to call her because we didn't see Michiru once we got off train. She asked us what we wanted to see first, we asked for her opinion as we had never been to Hiroshima. She gave us an option to either go to the Tori gates & island first or the Hiroshima land marks and museum. We again asked for her opinion on what we should do first but she said it was up to us. We made the decision to go to Tori gates first. It took us awhile to arrive, it was very tourist spot, we saw the gates, had lunch did some shopping all on a very slow pace. Un be known to us that it was going to take 50 mins to the Hiroshima sites, when we got on the tram we thought she said 15 mins but it was 50 mins. We did find some of the communication a little difficult at times. Then when we arrived we still felt that we had time but once again Michiru did not tell us that the museum closes at 5pm sharp until we asked to get a coffee and now it was 3.30 that was when she said we should go to as it closes at 5pm. And we also didn't know that the full museum was not open and was under renovation. So overall we should have seen the Hiroshima sites and would have loved to spend at least 2 hours a the museum. So we spent a lot of money on the fast train, paying buses, trams and entrances fees for a tour we could have done on our own. So therefore I would suggest she should have communicated and told us at the start about times, distnaces and kept us on track. Very disappointed customers. She is a nice person but not great as tour guide.
I’m so sorry for the itinerary of my Hiroshima/Miyajima tour and miscommunication between us. I sent you a message on the ‘meeting point’ through the TripleLights, and I was waiting at there with holding a ‘welcome board’ until I got your ring. There are some who expect to see the floating tori gate when high tide. Through my experiences, I ask my guests ‘Which want to visit first,’ also I explained about transports and times with using a map. I know it’s too late, but I should have discussed with you all before your visit. My heart is aching as I feel how you were disappointed. I’ll keep your words in mind and try to improve my tour. Regards, Michi