While in Japan we had two professional guides from different companies. Chizuru was by far the best of the two - it was not even close. She had great communication beforehand and throughout the day. She was extremely conscientious about making sure we had the best experience throughout the day. In fact she went above the call of duty. There was a possible typhoon coming in that day and she made sure we caught the fastest trains and kept track of the typhoon on her iPhone throughout the day. She was kind, very friendly and knowledgeable. Professional tour guides are costly but Chizuru was well worth the price. We would never had the same experience visiting Hiroshima and Miyajima Island. If we ever return I will hire her again!