Hiroshi is a very nice man and very good at what he does. We had a lovely day in the Hakone area , on one of the most beautiful days. Hiroshi was very patient and fair , when the forecast was bad, he rescheduled our tour for a better day. We really appreciated that. We understood that we would pay for his travel In Hakone, but did not expect any other surprise expenses. In fact I emailed Hiroshi to ask what was not covered in his fee , weeks before the trip. I was very clear that I did not want any surprise expenses. He told me there was the ticket in Hakone to pay for and that my passo card could not be used there. As we said good bye in the train station we were suddenly asked for his travel going to meet us in Yokohama and his trip home from Yokohama. We were surprised and felt this was NOT our agreement. We were also insulted because we took him for lunch and desert after lunch. Which we felt was over and above what we had to do. Even if he forgot to tell us about this extra fee when I asked in my email, we feel, given how kind we were, he should NOT have asked us for anymore money. For this reason, we will NEVER use his services again. Susan and David Rosenberg
Susan Thank you for your revieew. But did you see voucher of the tour? If you see it, you will find clearly that my transportation cost 7,524 yen was NOT included in the tour price you paid to Triplelights. What I learn from you is I should remind the cost before the tour.