We are a family of three and enjoyed a one day trip with Aki to the Fuji-Hakone area. Aki picked us up at our hotel in Tokyo and guided us through all the busy crowds to Hakone. We took a walk on the Tokaido path in a forest area, got a good view of Mount Fuji, and crossed Lake Ashi to get to the Hakone Ropeway. Unfortunately, the ropeway ride was shut down due to high winds while we were waiting in line to enter one of the gondolas - but Aki was very quick in organizing a taxi and taking us to the Hakone Outdoor Museum, where we enjoyed the afternoon marveling at amazing sculptures by Japanese and international artists. Aki is very friendly, extremely knowledgable, thoughtful, and patient. His English is excellent. Aki adjusted the tour to our needs, and he was very flexible during the day. We highly recommend him.
Dear Dietmar, Thank you so much for giving me such an awesome review! I’m very happy to hear that your family enjoyed touring in Hakone. I also had a wonderful time with lovely family. It was very nice to meet you! I hope you enjoyed onsen hot spring and travelled to the next destination smoothly. Thanks for coming to Hakone and choosing me as your tour guide! Please convey my regards to your family members. Have a good time in Japan. Sincerely, Aki