We had a wonderful day with Fumie leading our little family of 3 around Hakone. She was very communicative and detailed with logistics and instructions prior to the tour (much appreciated by this Type A person), and was both great at guiding us during our short day in Hakone while building in tons of flexibility since we had a two-year-old in tow. Not only was her friendly and calm demeanor helpful to our tired selves, but she was enthusiastic and attentive to our toddler -- who kept asking where "Aunt Fumie" went after we had to go our separate ways.
Hi Rachel-san, Thank you for your review! It was really a pleasure for me to help your family trip. Please convey to K-chan that Aunt Fumie misses her, too. There are many more beautiful sites to see in Japan and I hope you will come back in the future.