We spent the day in Hakone with Mayumi. She is amazing! if you are an english speaking family, this is your guide! She is so knowledgable about the area and has a great, funny personality. One of the things i appreciated about her was my husband lost his day pass (for train travel, museum access, etc..) and while I was irritated she calmly took care of it without a break in our sightseeing day. I highly recommend her!!