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Frequently Asked Questions

About TripleLights
Triplelights is a tour marketplace which connects tourists visiting Japan with professional guides. You can find guides, tours, and activities. You can also ask guides to customize an itinerary for you.
You can find one day tours, half day tours, walking tours, tea ceremony activities, food tasting tours, and much more! Also, you can customize your own tour by communicating with the guides.
You can contact us through the contact form here.
You can send a message to a guide through the contact button on each tour page.
TOURS
1) To book a tour you may go to your desired tour page and click the red "Book Now" button at the top of the page.

2) You will be taken to the booking page where you can complete some details about your booking, such as your tour date, the desired starting time, number of people in your party, your hotel name, include any desired extras and leave a message with special requests to your guide.

3) In this page you can also click on the blue "Got a coupon?" button at the bottom to add a discount coupon code you might have.

4) After you fill all the information, click on the green "Proceed to Payment" button at the bottom of the page and you will be taken to the payment page.
1) In the payment page you can check your booking details to make sure everything is correct and then enter your payment information to pay for your booking.

You can pay either by credit card or Paypal.

If you chose to pay by credit card, enter your Credit Card Number, your Credit Card Expiration Date and the CCV code (security code) of your credit card (it is a 3 digit number located on the back of your card, or a 4 digit code located on the front of the card in American Express' case and some other credit card companies).

After completing your payment information, please click the green "Confirm Payment" button at the bottom of the page.

OBS: Your transaction is 100% encrypted and safe, and your credit card will not be charged until your guide confirms your booking. You will be notified by email when your booking has been confirmed.
Depends on the tours. Please check “Included in the tour” and “Not Included in the tour” on each tour page.
Depends on the tours. Please check “Included in the tour” and “Not Included in the tour” on each tour page.
Yes, you can! Please send a message to the guide on each tour page and propose your plan.
Depends on the tour, but in most cases, yes. Please ask the guides.
We show all reviews belonging to the guide on each tour page. Some are about a specific tour, but others are not. Many customers prefer to customize their tours, so we show each guide’s review
GUIDES
Yes, all guides can speak a language other than Japanese. You can see the language on each tour page and guide page.
You can contact a guide by clicking the “contact button on each tour page. When the guide replies to your message, you will be notified by e-mail from Triplelights. To read the message, please login to Triplelights, and click “Messages” on the top right corner. You can read the message from the guide.
Please choose a place where you want to go. Then you can filter the tours by “Language” in the middle of the page.
Licensed guides are professionals approved by the Japan Tourism Agency. Licensed guides have passed tough examinations and are highly knowledgeable about the history and places that are featured in their tours. In Japan, unlicensed guides are operating illegally, and are therefore considered to be less qualified than licensed guides who carry official registration cards symbolizing their professionalism and legality.
You can watch the guide’s self-introduction video on each tour page, and read the guide’s blogs on each guide page. You’ll be able to see their language level, knowledge, and personality!
Yes, we check if candidates have guide licenses. We only allow licensed guides to offer tours on Triplelights.
BOOKINGS
We use a currency converter program. You can change the currency at the bottom of each page. The tour price in your currency may fluctuate according to the daily exchange rate. Japanese Yen is used for the settlement of payment. The tour price in Japanese yen does not fluctuate.
We accept VISA, MASTER, AMERICAN EXPRESS and Paypal.
Yes, We use 2048-bit SSL encryption to secure all credit-card transactions, and all card information is processed in a PCI-compliant, high-security data center.
Normally guides will accept (or decline) your booking within 24 hours. You will receive a notification e-mail from Triplelights. If you don’t receive it, please ask the guide through the message function.
Please login to Triplelights and click “Bookings” on top right corner. You can find your booking information.
Yes, you can amend your booking after payment. If the tour price changes, please contact the Triplelights customer support team through the contact form.
Please login to Triplelights and click “Bookings on the top right corner. You can find your booking information there.
After booking a tour, the guide will accept (or decline) your booking within 24 hours. Then you will be noticed by email from Triplelights. Please login Triplelights and click “Bookings” on top right corner. You can find your booking information and you can check the result.
You’ll be able to see the guide’s e-mail address and phone number. You can contact your guide directly before the tour starts, and enjoy your tour on the day!
No. We cannot split the payment. The total price for the Guide fee/Activity must be paid online at the time of the booking.
Other FAQ
If you have a certified license(通訳案内士, 地域限定、特区・特例含む) in Japan, you can be a guide on Triplelights. Please fill in the registration form on this page. https://triplelights.com/become-guide
Customers who book a tour can write a review about their tour. Other users read these reviews to check the quality of the tours.
No. You need to register to book a tour.