Frequently Asked Questions

About TripleLights


What is TripleLights?

Why should I choose TripleLights over other tour operators?

How do I contact TripleLights?

How do I ask a question before I book?

Tours


How to Book a Tour?

How to make a payment?

Does the tour include meals?

Does the tour include transportation fees?

Can I make changes to the tour itinerary?

Is it possible to bring an extra person?

Reviews are about guides only. How do I see reviews of a specific tour?

Guides


What languages do TripleLights tour guides speak?

How do I contact a guide?

How do I find a guide in my language?

What is a professional guide?

How can I trust the guides and what is offered?

Do TripleLights screen out guides?

Bookings


How do I view prices in another currency?

What methods of payment do you accept?

Is my payment secure?

After making my booking, how long will I have to wait for the confirmation?

Where do I find my booking reference number?

Is it possible to amend my booking after payment?

What will happen if I can't make it to the tour and need to cancel? How do I cancel?

What will happen after I book a tour?

What will happen after my booking is confirmed?

What is TripleLights cancellation policy?

Can I pay part of the tour price online and the rest on the tour day?

Other FAQ


How to become a guide!

What are reviews?

We are thinking of renting a car for some part of our trip, do you know any good car rental websites in English?

Can I book without registering TripleLights?