Guide's Cancellation Policy

In case the Traveler wishes to cancel the Tour Agreement, the policy below will apply to the cancellation. After deducting the appropriate charges from the price paid, TripleLights will refund the remaining amount within 10 days from the date of the cancellation.

*It depends on each credit card company when the refund will be reflected on the statement.

 

The guide’s cancellation policy is scheduled to be updated on August 15, 2018. The new cancellation policy will be applied to bookings paid after 12:00 PM (Japanese Standard Time) of August 15, 2018.



New cancellation policy (*effective after 12:00 PM on August 15, 2018)

Cancellation Policy Charge
若您於預訂行程 14 天前取消 100%
若您於預訂行程日期的 15 到 29 天前取消 50%
若您於預訂行程日期的 30 天前取消,行程費用將全額100%退還給您。 0%

Current cancellation policy (*effective until 11:59 AM on August 15, 2018)

Cancellation Policy Charge
若您於預訂行程日期當天取消 100%
若您於預訂行程日期的1天前取消 40%
若您於預訂行程日期的 2 到 13 天前取消 20%
若您於預訂行程日期的 14 天前取消,行程費用將全額100%退還給您。 0%

 

  • “Tour Price” shall include consumption tax thereon if any.  
  • Counting of days above shall be based on Japanese Standard Time.
  • The cancellation must be done by the Traveler through the TripleLights online system. Please login to TripleLights and click “Bookings” on the top right corner. You can view your booking information and find a cancel button inside each booking page.
  • To avoid any doubt, for example, “Cancelation is made one (1) day prior to the date of Tour” means that the cancelation is made in accordance with the manner specified by the Company before twelve midnight (12:00 AM) of the date of the Tour.
  • Regarding the new cancellation policy, for example, if your tour is scheduled for May 31 at 10am, there shall be 100% charge if you cancel after 12:00 AM midnight of May 17 and 50% charge if you cancel after 12:00 AM midnight of May 2. There shall be no charge if the cancellation is made before 12:00 AM midnight of May 2.

Activity Company’s Cancellation Policy

Flexible

Cancellation Policy Charge
若您於預訂行程日期當天取消 100%
若您於預訂行程日期的1天前取消 20%
若您於預訂行程日期的 2 天前取消,行程費用將全額100%退還給您。 0%

 

Standard

Cancellation Policy Charge
若您於預訂行程日期當天取消 100%
若您於預訂行程日期的1天前取消 50%
若您於預訂行程日期的 2 到 7 天前取消 30%
若您於預訂行程日期的 8 到 14 天前取消 20%
若您於預訂行程日期的 15 天前取消,行程費用將全額100%退還給您。 0%

 

Strict

Cancellation Policy Charge
若您於預訂行程 1 天前取消 100%
若您於預訂行程日期的 2 到 7 天前取消 50%
若您於預訂行程日期的 8 到 14 天前取消 30%
若您於預訂行程日期的 15 天前取消,行程費用將全額100%退還給您。 0%

 

Custom

 

Please refer to each activities page to check the customized rules.