Guide's Cancellation Policy

In case the Traveler wishes to cancel the Tour Agreement, the policy below will apply to the cancellation. After deducting the appropriate charges from the price paid, TripleLights will refund the remaining amount within 10 days from the date of the cancellation.

*It depends on each credit card company when the refund will be reflected on the statement.

 

The guide’s cancellation policy is scheduled to be updated on August 15, 2018. The new cancellation policy will be applied to bookings paid after 12:00 PM (Japanese Standard Time) of August 15, 2018.



New cancellation policy (*effective after 12:00 PM on August 15, 2018)

Cancellation Policy Charge
Jika Anda membatalkan selama 14 hari sebelum tanggal pertemuan 100%
Jika Anda membatalkan antara 15 dan 29 hari sebelum tanggal pertemuan 50%
Jika Anda membatalkan setidaknya 30 hari sebelum tanggal pertemuan, ada pengembalian dana 100%. 0%

Current cancellation policy (*effective until 11:59 AM on August 15, 2018)

Cancellation Policy Charge
Jika Anda membatalkan pada tanggal pertemuan 100%
Jika Anda membatalkan 1 hari sebelum tanggal pertemuan 40%
Jika Anda membatalkan antara 2 dan 13 hari sebelum tanggal pertemuan 20%
Jika Anda membatalkan setidaknya 14 hari sebelum tanggal pertemuan, ada pengembalian dana 100%. 0%

 

  • “Tour Price” shall include consumption tax thereon if any.  
  • Counting of days above shall be based on Japanese Standard Time.
  • The cancellation must be done by the Traveler through the TripleLights online system. Please login to TripleLights and click “Bookings” on the top right corner. You can view your booking information and find a cancel button inside each booking page.
  • To avoid any doubt, for example, “Cancelation is made one (1) day prior to the date of Tour” means that the cancelation is made in accordance with the manner specified by the Company before twelve midnight (12:00 AM) of the date of the Tour.
  • Regarding the new cancellation policy, for example, if your tour is scheduled for May 31 at 10am, there shall be 100% charge if you cancel after 12:00 AM midnight of May 17 and 50% charge if you cancel after 12:00 AM midnight of May 2. There shall be no charge if the cancellation is made before 12:00 AM midnight of May 2.

Activity Company’s Cancellation Policy

Flexible

Cancellation Policy Charge
Jika Anda membatalkan pada tanggal pertemuan 100%
Jika Anda membatalkan 1 hari sebelum tanggal pertemuan 20%
Jika Anda membatalkan setidaknya 2 hari sebelum tanggal pertemuan, ada pengembalian dana 100%. 0%

 

Standard

Cancellation Policy Charge
Jika Anda membatalkan pada tanggal pertemuan 100%
Jika Anda membatalkan 1 hari sebelum tanggal pertemuan 50%
Jika Anda membatalkan antara 2 dan 7 hari sebelum tanggal pertemuan 30%
Jika Anda membatalkan antara 8 dan 14 hari sebelum tanggal pertemuan 20%
Jika Anda membatalkan setidaknya 15 hari sebelum tanggal pertemuan, ada pengembalian dana 100%. 0%

 

Strict

Cancellation Policy Charge
Jika Anda membatalkan selama 1 hari sebelum tanggal pertemuan 100%
Jika Anda membatalkan antara 2 dan 7 hari sebelum tanggal pertemuan 50%
Jika Anda membatalkan antara 8 dan 14 hari sebelum tanggal pertemuan 30%
Jika Anda membatalkan setidaknya 15 hari sebelum tanggal pertemuan, ada pengembalian dana 100%. 0%

 

Custom

 

Please refer to each activities page to check the customized rules.