Guide's Cancellation Policy

In case the Traveler wishes to cancel the Tour Agreement, the policy below will apply to the cancellation. After deducting the appropriate charges from the price paid, TripleLights will refund the remaining amount within 10 days from the date of the cancellation.

*It depends on each credit card company when the refund will be reflected on the statement.

 

Cancellation Policy Charge
If you cancel in the first 14 day(s) before the meeting date 100%
If you cancel between 15 and 29 day(s) in advance of the meeting date 50%
If you cancel at least 30 day(s) in advance of the meeting date, there is a 100% refund. 0%

 

  • “Tour Price” shall include consumption tax thereon if any.  
  • Counting of days above shall be based on Japanese Standard Time.
  • The cancellation must be done by the Traveler through the TripleLights online system. Please login to TripleLights and click “Bookings” on the top right corner. You can view your booking information and find a cancel button inside each booking page.
  • To avoid any doubt, for example, if your tour is scheduled for May 31 at 10am, there shall be 100% charge if you cancel after 12:00 AM midnight of May 17 and 50% charge if you cancel after 12:00 AM midnight of May 2. There shall be no charge if the cancellation is made before 12:00 AM midnight of May 2.
  • If you book your tours before August 15 in 2018, please confirm the old cancellation policy in the booking cancellation page.

Activity Company’s Cancellation Policy

Flexible

Cancellation Policy Charge
If you cancel on the meeting date 100%
If you cancel 1 day prior to the meeting date 20%
If you cancel at least 2 day(s) in advance of the meeting date, there is a 100% refund. 0%

 

Standard

Cancellation Policy Charge
If you cancel on the meeting date 100%
If you cancel 1 day prior to the meeting date 50%
If you cancel between 2 and 7 day(s) in advance of the meeting date 30%
If you cancel between 8 and 14 day(s) in advance of the meeting date 20%
If you cancel at least 15 day(s) in advance of the meeting date, there is a 100% refund. 0%

 

Strict

Cancellation Policy Charge
If you cancel in the first 1 day(s) before the meeting date 100%
If you cancel between 2 and 7 day(s) in advance of the meeting date 50%
If you cancel between 8 and 14 day(s) in advance of the meeting date 30%
If you cancel at least 15 day(s) in advance of the meeting date, there is a 100% refund. 0%

 

Custom

 

Please refer to each activities page to check the customized rules.